Telephone gynaecological follow-up

Abstract

This study was carried out to evaluate the outcome of telephone follow-up in gynaecological patients. The patients were selected using certain criteria. Telephone appointments were arranged with the patient's consent using the computer appointments system, so that data were available for further evaluation. This paper presents the outcome and results of a satisfaction questionnaire sent to the first 100 patients. Seventy-two per cent of the patients replied, of whom 97% were satisfied. This system had an impact on non-attenders. The patients appreciated being able to talk to their consultant directly. Running a telephone follow-up clinic also meant that the consultant was able to see more new patients in the outpatient clinic.