Performance measurement of lean supply chain management: a balanced scorecard proposal

Abstract

The purpose of this paper is to propose a performance measurement framework to evaluate Lean Supply Chain Management (LSCM) performance. A literature review was performed to identify the main goals and performance indicators in LSCM. A questionnaire was designed that included the identified goals and measures. Next, based on data collected from international academics and practitioners with expertise in LSCM, a two-stage Delphi study using Fuzzy Delphi and Fuzzy DEMATEL methods was carried out to refine the most relevant goals and metrics and their interrelationships and establish benchmark values that are useful for managers to evaluate the performance achieved through the deployment of lean principles, practices, and techniques throughout the supply chain. Finally, an integrated performance measurement framework based on the balanced scorecard approach is proposed with a discussion of the academic and practical implications of the proposed framework.

Keywords:

• Lean supply chain management
• balanced scorecard
• performance measurement
• fuzzy Delphi

Additional information

Funding

This work has been supported by the Spanish Ministry of Science, Innovation, and Universities under Research Project PID2019-106577GB-I00 by MCIN/AEI/10.13039/501100011033 and Andalusian Plan for Research, Development and Innovation-PAIDI 2020 under Research Project P20-00794. The first author’s research was supported by the Spanish Ministry of Science, Innovation and Universities under FPU Pre-doctoral Program (Reference FPU18/02885).

Notes on contributors

Noelia Garcia-Buendia

Noelia Garcia-Buendia is a Ph.D. candidate in the Department of Business Organization, Marketing, and Sociology at the University of Jaen, Spain. Her research interests are in lean management, supply chain management, performance assessment, and operations management in general. She has attended and presented her works at international conferences, such as Production & Operations Management Society (POMS) and European Operations Management Association (EurOMA). The results of her research have been published in journals, such as the International Journal of Production Research, the International Journal of Lean Six Sigma, Total Quality Management and Business Excellence, and the CIRP Journal of Manufacturing Science and Technology.

Thomas Borup Kristensen

Thomas Borup Kristensen is a professor of Management Accounting at Aarhus University, Department of Management, with a special focus on lean, costing, performance management, management control systems, finance function roles, and stress. Thomas has published in leading journals, such as Production Planning & Control, Management Accounting Research, International Journal of Operations and Production Management, Journal of Management Control, European Business Review, Routledge Cost companion, etc. Thomas holds a Ph.D. from Aalborg University (Mechanical department). Thomas has been the research group leader for the Management Accounting and Control research group. Thomas has also been a leader of the Master of Science program in Management Accounting and has been head of staff. Thomas is teaching at Bachelor, Master, and Executive master's programs.

José Moyano-Fuentes

José Moyano-Fuentes is a full professor of Management at the Department of Business Organization, Marketing and Sociology at the University of Jaen (Spain). He is currently developing several projects investigating explanatory factors of supply chain adaptability, with a particular focus on the role of emerging technologies in the field of Industry 4.0. His research has appeared in the Administrative Science Quarterly, Journal of Management of Information Systems, Journal of Management Studies, International Journal of Management Reviews, International Journal of Operations & Production Management, International Journal of Production Economics, Production Planning & Control, International Journal of Production Research; Technological Forecasting and Social Change; Computers & Industrial Engineering; Journal of Manufacturing Technology Management, and Technovation, among others.

Juan Manuel Maqueira-Marín

Juan Manuel Maqueira-Marín is a full professor in the Department of Business Organization, Marketing, and Sociology at the University of Jaen. His research focuses on the role of Information Technologies in business organization, supply chain management, and supply chain strategies. He is currently researching on the role of Industry 4.0 technologies. He has extensive experience working in technology companies, such as Fujitsu. His research has been published in journals, such as Supply Chain Management: An International Journal, Technological Forecasting and Social Change, International Journal of Cleaner Production, International Journal of Production Research, Production Planning & Control, Computers & Industrial Engineering, International Journal of Logistic Management, and Journal of Manufacturing Technology Management, among others.