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Abstract
Purpose : This article outlines the development of an Assistive Technology (AT) service delivery model and suggests that a client-focused social and participatory service delivery model in AT can achieve the best results for people with disabilities and their carers. Method : It draws on case studies, which are part of the final evaluation report of the Aphrodite (European Horizon funded project 1998-2000) project to illustrate the success of a client-focused service. The aim of the project was to provide people with disabilities access to a local technical resource in the form of Technology Liaison Officers (TLOs). Conclusion : TLO's are people with physical disabilities, who have been trained in AT and who have achieved a certificate in AT, to act as a liaison between users and potential users of AT and the Central Remedial Clinic's (CRC) Client Technical Services (CTS) Department.