Development and evaluation of the Families, Cultures and Augmentative and Alternative Communication (AAC) multimedia program

Abstract

Purpose : The Families, Cultures and AAC Project was designed to provide professionals and families with accurate, culturally sensitive information about augmentative communication technologies and decision making strategies through an innovative, user-friendly format. Methods : The project resulted in the development of the first interactive bilingual CD-ROM designed to be used by professionals at the pre- or in-service level, and family members from diverse cultures to develop AAC decisionmaking competencies. Results : The Interactive Health Communication (IHC) model provided an effective structure for conceptualizing, developing and evaluating the program. The program also incorporated universal access design concepts. The program was evaluated in the following 10 categories: usability, visual appearance, consistency, error tolerance, navigation, feedback, user control, redundant formats, content accuracy, and engaging styles. Conclusion : Reviewers of the program indicated that it was well designed and would be useful for the intended purpose.