A Systems Perspective on Forgiveness in Organizations

Abstract

Despite the widespread interest in forgiveness across a diversity of disciplines, the study of forgiveness has been strongly influenced by a psychological (i.e. individual-level) approach. Although this has provided many fruitful insights, it has also resulted in a fragmented literature that has underemphasized the multilevel and contextual nature of this phenomenon. Drawing upon a broad multidisciplinary approach, we provide a singular definition of forgiveness and integrate research on forgiveness into a multilevel systems approach. In doing so, we demonstrate that a deeper understanding can be realized by conceptualizing forgiveness as a part of a system of interconnecting psychological, social, structural, and cultural relations. By embedding forgiveness into context, our systems perspective provides novel insights into the factors that facilitate and constrain forgiveness at multiple levels of analysis, how the interplay between contextual levels can shape forgiveness at lower levels (e.g. individual level), and how examining forgiveness in organizational contexts can highlight the importance of examining other outcomes (e.g. reconciliation, peaceful co-existence, and détente) as well as facilitate the development of actionable theory.

Notes

1. A few studies have also explored forgiveness as a group-level phenomenon (e.g. Kira et al., 2009; Myers, Hewstone, & Cairns, 2009). For the purposes of this review, we focus on forgiveness from individuals and how this is impacted by context.