A Relational Goal-Oriented Model of Optimal Service Delivery to Children and Families

ABSTRACT.

This article presents a Relational Goal-Oriented Model of Service Delivery to Children with physical or mental health difficulties and their families. This research-informed and practice-relevant model provides a broad understanding of what effective service provision entails and requires from practitioners and service organizations. The model provides a framework by which to improve the design and delivery of services. It highlights the importance of six major elements of quality care and management: overarching goals; desired outcomes; fundamental needs; relational processes; approaches, worldviews, and priorities; and strategies by which to bring about desired outcomes. The model emphasizes the fundamental role of client–practitioner and practitioner–organization relationships and goal-related aspects of practice. Implications for research to improve our understanding of the psychosocial aspects of human service delivery are discussed, as well as implications for managerial and clinical practice.

KEYWORDS. :

• Childhood
• disability
• expertise
• family-centered service
• model
• rehabilitation
• service delivery