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Abstract
This article discusses the core values, personal care and teamworking, for general practitioners and their patients. Are they compatible? The growing workload of doctors and the rising expectations of patients have created more and different demands on general practitioners' time and energy. New skills are needed to cope with the business side of practice, with the introduction of purchasing and providing and the call for greater accountability. Effective delegation is being promoted as the way forward, working with the fully extended primary care team. Some general practitioners see these two ways of working as incompatible. Taking a management view, high quality care in the future must demand the combination of both.
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