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International Journal of Audiology Volume 56, 2017 - Issue 1
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Original Article

Clients’ perspective on quality of audiology care: Development of the Consumer Quality Index (CQI) ‘Audiology Care’ for measuring client experiences

Michelle HendriksSection of Patient’s Perspective on Quality of Care, NIVEL; Netherlands Institute for Health Services Research, Utrecht, The NetherlandsCorrespondence[email protected]
,
Judith Dahlhaus-BooijSection of Patient’s Perspective on Quality of Care, NIVEL; Netherlands Institute for Health Services Research, Utrecht, The Netherlands
&
Anne Marie PlassSection of Patient’s Perspective on Quality of Care, NIVEL; Netherlands Institute for Health Services Research, Utrecht, The Netherlands
Pages 8-15 | Received 27 Dec 2015, Accepted 15 Jul 2016, Published online: 17 Aug 2016

Citations (7)

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Read on this site (2)

Rebecca J. Bennett, India Kelsall-Foreman, Caitlin Barr, Elissa Campbell, Tony Coles, Mark Paton & Jessica Vitkovic. (2023) Utilisation of tele-audiology practices in Australia during the COVID-19 pandemic: Perspectives of audiology clinic owners, managers and reception staff. International Journal of Audiology 62:6, pages 571-578.
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Celia Hulme, Alys Young, Katherine Rogers & Kevin J. Munro. (2022) Deaf signers and hearing aids: motivations, access, competency and service effectiveness. International Journal of Audiology 0:0, pages 1-10.
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Articles from other publishers (5)

Hashir Aazh, Judith Ballinger, Chloe Hayes, Anna Pepler, Karen Lammaing, Brian C. J. Moore, Ali A. Danesh & Silia Vitoratou. (2022) Psychometric Evaluation of a Patient Experience Questionnaire (PEQ) for Outpatient Appointments: Analysis Using Data from a U.K. National Health Service Audiology Department. Journal of the American Academy of Audiology 33:02, pages 082-091.
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Vinaya Manchaiah, Rebecca J. Bennett, Pierre Ratinaud & De Wet Swanepoel. (2021) Experiences With Hearing Health Care Services: What Can We Learn From Online Consumer Reviews?. American Journal of Audiology 30:3, pages 745-754.
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Vinaya Manchaiah, De Wet Swanepoel & Rebecca J. Bennett. (2021) Online Consumer Reviews on Hearing Health Care Services: A Textual Analysis Approach to Examine Psychologically Meaningful Language Dimensions. American Journal of Audiology 30:3, pages 669-675.
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Angela Ryall, Lorienne M. Jenstad, John Pumford, Tami Howe & Garnet Grosjean. (2021) Counseling During Real Ear Measurements: The Clients' Perspective. Journal of the American Academy of Audiology 32:02, pages 107-115.
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Merel L. Kimman, Adrienne H. Rotteveel, Marlies Wijsenbeek, Rémy Mostard, Nelleke C. Tak, Xana van Jaarsveld, Marjolein Storm, Kioa L. Wijnsma, Marielle Gelens, Nicole C. A. J. van de Kar, Jack Wetzels & Carmen D. Dirksen. (2017) Development and Pretesting of a Questionnaire to Assess Patient Experiences and Satisfaction with Medications (PESaM Questionnaire). The Patient - Patient-Centered Outcomes Research 10:5, pages 629-642.
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