Evaluating health services with point of service feedback: perspectives and experiences of patients, staff and community volunteers in an inpatient rehabilitation facility

Stephen D. GillSafety, Quality and Innovation Unit, Barwon Health, Geelong, Australia, ;School of Medicine, Deakin University, Geelong, Australia, Correspondence[email protected]

Pamela J. DolleySafety, Quality and Innovation Unit, Barwon Health, Geelong, Australia,

Trisha L. DunningCentre for Nursing and Allied Health Research, Barwon Health and Deakin University, Geelong, Australia, ;Chair in Nursing, Barwon Health and Deakin University, Geelong, Australia, and

Andrew J. HughesSchool of Medicine, Deakin University, Geelong, Australia, ;Department of General Medicine, Barwon Health, Geelong, Australia

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Anne L Lubbe, Marjon van Rijn, Wim G Groen, Sophie Hilhorst, George L Burchell, Cees M P M Hertogh & Margriet C Pol. (2023) The quality of geriatric rehabilitation from the patients’ perspective: a scoping review. Age and Ageing 52:3.
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TS Jesus, BZ Stern, J Struhar, A Deutsch & AW Heinemann. (2022) The use of patient experience feedback in rehabilitation quality improvement and codesign activities: Scoping review of the literature. Clinical Rehabilitation 37:2, pages 261-276.
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Soren E Skovlund, Lise Havbæk Troelsen, Lise Mellergaard Noergaard, Anna Pietraszek, Poul Erik Jakobsen & Niels Ejskjaer. (2021) Feasibility and Acceptability of a Digital Patient-Reported Outcome Tool in Routine Outpatient Diabetes Care: Mixed Methods Formative Pilot Study. JMIR Formative Research 5:11, pages e28329.
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Rebecca Baines, John Donovan, Sam Regan de Bere, Julian Archer & Ray Jones. (2018) Patient and public involvement in the design, administration and evaluation of patient feedback tools, an example in psychiatry: a systematic review and critical interpretative synthesis. Journal of Health Services Research & Policy 24:2, pages 130-142.
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Joseph S Salama, Alex Lee & Ashkan Afshin. (2019) Innovating in healthcare delivery: a systematic review and a preference-based framework of patient and provider needs. BMJ Innovations 5:2-3, pages 92-100.
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Stephen D. Gill, Toni Hogg & Pamela J. Dolley. (2016) Loneliness during inpatient rehabilitation. International Journal of Rehabilitation Research 39:1, pages 84-86.
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Stephen D. Gill, Jane Redden-Hoare, Trisha L. Dunning, Andrew J. Hughes & Pamela J. Dolley. (2015) Health services should collect feedback from inpatients at the point of service: opinions from patients and staff in acute and subacute facilities. International Journal for Quality in Health Care 27:6, pages 507-512.
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Evaluating health services with point of service feedback: perspectives and experiences of patients, staff and community volunteers in an inpatient rehabilitation facility

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Evaluating health services with point of service feedback: perspectives and experiences of patients, staff and community volunteers in an inpatient rehabilitation facility

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