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Prehospital Emergency Care Volume 17, 2013 - Issue 4

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Research Article

Implementation of Prehospital Dispatch Protocols That Triage Low-acuity Patients to Advice-line Nurses

Allison InfingerFrom the University of North Carolina –Charlotte, Charlotte, North Carolina

, MSPH,

Jonathan R. StudnekMecklenburg EMS Agency, Charlotte, North CarolinaCorrespondence[email protected]

, PhD, NREMT-P,

Eric HawkinsCarolinas Medical Center, Department of Emergency Medicine, Charlotte, North Carolina

, MD, MPH,

Barry BagwellMecklenburg EMS Agency, Charlotte, North Carolina

, EMT-P &

Doug SwansonCarolinas Medical Center, Department of Emergency Medicine, Charlotte, North Carolina

, MD

Pages 481-485 | Received 12 Apr 2013, Published online: 18 Jul 2013

Cite this article
https://doi.org/10.3109/10903127.2013.811563

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Matthew Miller, Duncan Bootland, Louisa Jorm & Blanca Gallego. (2022) Improving ambulance dispatch triage to trauma: A scoping review using the framework of development and evaluation of clinical prediction rules. Injury 53:6, pages 1746-1755.
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P. Roivainen, M.J. Hoikka, T.I. Ala-Kokko & M. Kääriäinen. (2021) Patient satisfaction with telephone care assessment among patients with non-urgent prehospital emergency care issues: A cross-sectional study. International Emergency Nursing 59, pages 101070.
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Petri Roivainen, Marko J. Hoikka, Lasse Raatiniemi, Tom Silfvast, Tero Ala‐Kokko & Maria Kääriäinen. (2020) Telephone triage performed by nurses reduces non‐urgent ambulance missions: A prospective observational pilot study in Finland. Acta Anaesthesiologica Scandinavica 64:4, pages 556-563.
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Saman Kashani, Stephen Sanko & Marc Eckstein. (2018) The Critical Role of Dispatch. Cardiology Clinics 36:3, pages 343-350.
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Michael Levine, John Flores, Seth A. Seabury, Stephen Sanko & Marc Eckstein. (2016) Impact of the Use of Regional Poison Control Centers in an Urban EMS Dispatch System. Journal of Medical Toxicology 13:1, pages 47-51.
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Janette Turner, Joanne Coster, Duncan Chambers, Anna Cantrell, Viet-Hai Phung, Emma Knowles, Daniel Bradbury & Elizabeth Goyder. (2015) What evidence is there on the effectiveness of different models of delivering urgent care? A rapid review. Health Services and Delivery Research 3:43, pages 1-134.
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Jan L. Jensen, Alix J.E. Carter, Jennifer Rose, Sarah Visintini, Emmanuelle Bourdon, Ryan Brown, Jennifer McVey & Andrew H. Travers. (2015) Alternatives to Traditional EMS Dispatch and Transport: A Scoping Review of Reported Outcomes. CJEM 17:5, pages 532-550.
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Implementation of Prehospital Dispatch Protocols That Triage Low-acuity Patients to Advice-line Nurses

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