People with a borderline personality disorder diagnosis describe discriminatory experiences

Figures & data

Figure 1 Interview schedule extract.

Figure 2 Analysis process. Adapted from a process described by Smith & Osborn (2008).

Figure 3 Unhelpful versus helpful behaviour.

Figure 4 How stigma may operate in the complaint process. This diagram only illustrates processes where complaints are not taken seriously or are felt by the service user to have not been taken seriously.