Patient reported experience measures: a new scale that records another dimension of patient care quality important in clinical practice – Letter to the Editor

Figures & data

Figure 1. Types of patient-reported experience measures.

Table

To what extent…	Not at all	To a small extent	To some extent	To a large extent	To a very large extent
Did the doctors talk to you in a way you could understand?
Do you have confidence in the doctors’ medical competence?
Do you have confidence in the nursing staff’s medical competence?
Did you experience the nursing staff showed concern for you?
Did you experience that the doctors and nursing staff were interested in your description of your own situation?
Were you given the information you thought were necessary about how tests and examinations would be conducted?
Overall, was the treatment and care you received at the hospital satisfactory?
Do you believe you were in any way given the wrong treatment (as far as you are able to judge)?

Table

1. When you had important questions to ask a doctor, did you get answers that you could understand?	Yes, always	Yes, sometimes	No	I had no need to ask
2. When you had important questions to ask a nurse, did you get answers that you could understand?	Yes, always	Yes, sometimes	No	I had no need to ask
3. Sometimes in a hospital, one doctor or nurse will say one thing and another will say something quite different. Did this happen to you?	Yes, often	Yes, sometimes	No
4. If you had any anxieties or fears about your condition or treatment, did a doctor discuss them with you?	Yes, completely	Yes, to some extent/	No	I didn’t have any anxieties or fears
5. Did doctors talk in front of you as if you weren’t there?	Yes, often	Yes, sometimes	No
6. Did you want to be more involved in decisions made about your care and treatment?	Yes, definitely	Yes, to some extent	No
7. Overall, did you feel you were treated with respect and dignity while you were in hospital?	Yes, always	Yes, sometimes	No
8. If you had any anxieties or fears about your condition or treatment, did a nurse discuss them with you?	Yes, completely	Yes, to some extent	No	I didn’t have any anxieties or fears
9.  Did you find someone on the hospital staff to talk to about your concerns?	Yes, definitely	Yes, to some extent	No	I had no concerns
10. Were you ever in pain? If Yes… Do you think the hospital staff did everything they could to help control your pain?	Yes Yes, definitely	No Yes, to some extent	No
11. If your family or someone else close to you wanted to talk to a doctor, did they have enough opportunity to do so?	Yes, definitely	Yes, to some extent	No	No family or friends were involved	My family didn’t want or need information	I didn’t want my family or friends to talk to a doctor
12. Did the doctors or nurses give your family or someone close to you all the information they needed to help you recover?	Yes, definitely	Yes, to some extent	No	No family or friends were involved	My family or friends didn’t want or need information
13. Did a member of staff explain the purpose of the medicines you were to take at home in a way you could understand?	Yes, completely	Yes, to some extent	No	I didn’t need an explanation	I had no medicines – go to question 15
14. Did a member of staff tell you about medication side effects to watch for when you went home?	Yes, completely	Yes, to some extent	No	I didn’t need an explanation
15. Did someone tell you about danger signals regarding your illness or treatment to watch for after you went home?	Yes, completely	Yes, to some extent	No