Patient Satisfaction with Occupational Therapy Services for Wheeled Mobility and Seating Devices

Abstract

Satisfaction of 81 patients was evaluated before and after receiving occupational therapy services. There was a statistically significant difference between patients’ scores before and after receiving occupational therapy services (p < .05). Over 85% indicated a high satisfaction in relation to quality and health outcomes attributed to occupational therapy services, 44% reported barriers related to limited availability, accessibility, and knowledge of occupational therapy services, and 35% made suggestions for improvements. Patient-therapist communication and easy access to occupational therapy services can enhance occupational therapy knowledge, lead to positive patient experience and quality health outcomes, and higher patient satisfaction.

Keywords:

• Healthcare
• mobility and seating
• occupational therapy
• quality
• satisfaction
• wheelchair

Acknowledgments

This research study would not have been possible without the outstanding support and cooperation of administration at the three clinical sites. Special thanks also go to the occupational therapists at those sites for their tremendous efforts and time. At last but not least, we would like to give our deepest gratitude, recognition, and appreciation for all wheeled mobility and seating devices users for their priceless insights and feedback.

Conflict of Interest

The author confirms that there are no conflicts of interest.

Funding

The author(s) reported there is no funding associated with the work featured in this article.