ABSTRACT
Occupational therapists assist individuals by providing suitable activities and skills, making it important to understand the user’s experiences. We explored discrepancies between daycare facility users’ quality of experience (based on the channels of the flow model) and providers’ perceptions of that quality. We obtained the cooperation of 48 daycare facility users and five providers. The results showed that the experience channels differed according to the user for the same activities. Furthermore, providers found it difficult to perceive users’ channels during daycare facility activities; overall, they accurately perceived only 24.5% of users’ channels, even for the easiest for the providers to perceive, agreement occurred in approximately half of the cases. Since it is difficult for health care providers to fully perceive what users are experiencing while participating in activities in their daycare facility, we recommend that providers put further effort into attending to users’ situations and emotions to provide suitable activities.
Acknowledgements
We thank Mr. Goto, Mr. Takimura, and Ms Kawabata for clinical assistance. We are grateful to the daycare users and providers. The authors declare no conflicts of interest. We would like to thank Editage (www.editage.jp) for English language editing.
Disclosure statement
No potential conflict of interest was reported by the authors.
ORCID
Masami Yasunaga http://orcid.org/0000-0002-2102-3266
Norikazu Kobayashi http://orcid.org/0000-0003-4680-9078