Knowledge exchanges for open innovation: the role of inter-organisational citizenship behaviours and organisational support

ABSTRACT

Inter-organisational citizenship behaviours have been shown to be significant for innovation, yet less is known about inter-organisational citizenship behaviours and open innovation. This study proposes a model delineating the impact of inter-organisational citizenship behaviours on open innovation by examining the moderating role of perceived organisational support. We hypothesise the positive impact of the different types of inter-organisational citizenship behaviours on open innovation. We further argue that these associations are stronger when perceived organisational support is available to the employees. Results from a survey of 150 middle- and top-level managers provide partial support for the hypothesised model. A discussion of the results and the theoretical and managerial implications are presented.

KEYWORDS:

• Citizenship behaviour
• inter-organisational collaboration
• inter-organisational relations
• innovation
• management support

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

The work was supported by the Universiti Brunei Darussalam [BD/RSCH/1.11/FICBF(b)/2021/018].

Notes on contributors

M. Muzamil Naqshbandi

M Muzamil Naqshbandi is a faculty member at the School of Business & Economics, University of Brunei Darussalam. Previously, he worked at the University of Dubai in the UAE and the University of Malaya in Malaysia. Before joining academia, he worked in diverse sectors such as non-banking financial services and media. Dr. Naqshbandi is the Associate Editor of the International Journal of Productivity and Performance Management (Emerald Publishing), Senior Associate Editor of FIIB Business Review (Sage Publishing) and Associate Editor of Organizational Psychology (speciality section of Frontiers in Psychology and Frontiers in Communication). He serves on the editorial boards of several prestigious international journals, such as Journal of Knowledge Management, Management Decision, European Journal of Innovation Management, and Leadership & Organization Development. His current research is focused on open innovation, leadership and knowledge management. Dr. Naqshbandi has won several international research grants totalling more than $150,000. He actively presents his work in international fora and contributes on the program committees and advisory boards of several international conferences. His recent work has appeared in leading journals such as R&D Management, International Business Review, Technological Forecasting & Social Change, Production Planning & Control, Industrial Management & Data Systems among others. Dr. Naqshbandi is reachable at: [email protected] or [email protected].

Ibrahim Tabche

Ibrahim Tabche is an Associate Professor and former Dean of Dubai Business School at the University of Dubai. Prior to joining University of Dubai, he served as the Dean of the College of Business Administration at Fahad bin Sultan University (FBSU) in Saudi Arabia where he established and managed the MBA and EMBA programs. Dr. Tabche has also served as the head of the Dept. of Graduate Studies and the Director of the EMBA at the University of Sharjah in the UAE. He has taught at the American University of Beirut and the Lebanese American University in Beirut-Lebanon. Before joining academia, Dr. Tabche occupied several positions in the public and private sectors. His areas of interest include entrepreneurial economics, leadership, behavioural and managerial economics.

Thuraya Farhana Hj Said

Thuraya Farhana Haji Said is a lecturer at Universiti Brunei Darussalam School of Business and Economics (UBDSBE), Brunei Darussalam. Her current research interest situates in strategic management, performance management, human resource management, and organisational development and entrepreneurship in a larger field of study. She has published articles in journals, including the International Journal of Public Sector Performance Management, International Journal of Asian Business and Information Management and Journal of Business and Economic Analysis. She also published a case study entitled ‘Implementing Performance Management in a Public Sector Organisation in a Developing Country’ in Edward Elgar Publishing’s book ‘Case Studies in Work, Employment and Human Resource Management’. Thuraya completed a PhD in Management from the University of Surrey (United Kingdom) in 2016. Before pursuing her PhD, she briefly worked in the Brunei banking industry as a General officer at Human Resource and Administration Division at Bank Islam Brunei Darussalam.