Development of a multimedia educational programme for first-time hearing aid users: a participatory design

Abstract

Objective: To develop content for a series of interactive video tutorials (or reusable learning objects, RLOs) for first-time adult hearing aid users, to enhance knowledge of hearing aids and communication.

Design: RLO content was based on an electronically-delivered Delphi review, workshops, and iterative peer-review and feedback using a mixed-methods participatory approach.

Study sample: An expert panel of 33 hearing healthcare professionals, and workshops involving 32 hearing aid users and 11 audiologists. This ensured that social, emotional and practical experiences of the end-user alongside clinical validity were captured.

Results: Content for evidence-based, self-contained RLOs based on pedagogical principles was developed for delivery via DVD for television, PC or internet. Content was developed based on Delphi review statements about essential information that reached consensus (≥90%), visual representations of relevant concepts relating to hearing aids and communication, and iterative peer-review and feedback of content.

Conclusions: This participatory approach recognises and involves key stakeholders in the design process to create content for a user-friendly multimedia educational intervention, to supplement the clinical management of first-time hearing aid users. We propose participatory methodologies are used in the development of content for e-learning interventions in hearing-related research and clinical practice.

Keywords:

• eHealth
• knowledge
• education
• hearing aid users
• multimedia
• Delphi review

Acknowledgements

We would like to give special thanks to the media developers James Henderson and Michael Taylor, and the PPI panel (Anne Darby, Tina Wales, Rachel Ravenlock, Patricia Barnes). We would like to acknowledge Nottingham Audiology Services, in particular Will Brassington and Helen Bastow, and the HA users who took part in the focus groups and workshops. Finally, thanks go to our colleagues and friends who participated in the Delphi review.

Disclosure statement

The authors report no conflict of interest. The authors alone are responsible for the content and writing of the paper.

Additional information

Funding

This paper presents independent research funded by the National Institute for Health Research (NIHR) under its Research for Patient Benefit (RfPB) Programme [Grant Reference Number PB-PG-0909-20294]. The views expressed are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health and Social Care.