Interprofessional conflict and conflict management in an educational setting

References

• Abramson JS, Mizrahi T. 1996. When social workers and physicians collaborate: positive and negative interdisciplinary experiences. Soc Work. 41:270–281.
   PubMed Web of Science ®Google Scholar
• Allport GW. 1954. The nature of prejudice. Reading: Massachusetts. Addison-Wesley Publishing Company.
   Google Scholar
• Almost J, Doran DM, McGillis L, Spence Laschinger HK. 2010. Antecedents and consequences of intra-group conflict among nurses. J Nurs Manag. 18:981–992.
   PubMed Web of Science ®Google Scholar
• Barton A. 1991. Conflict resolution by nurse managers. Nurs Manag. 63:83–86.
   Google Scholar
• Bridges D, Davidson R, Odegard P, Maki I, Tomkowiak J. 2011. Interprofessional collaboration: three best practice models of interprofessional education. Med Edu Online. 16:6035.
   PubMed Web of Science ®Google Scholar
• Brown J, Lewis L, Ellis K, Stewart M, Freeman T, Kasperski M. 2011. Conflict on interprofessional primary health care teams-can it be resolved? J Interprof Care. 25:4–10.
   PubMed Web of Science ®Google Scholar
• Brown R, Hewstone M. 2005. An integrative theory of intergroup contact. In: Zanna MP, editor. Advances in experimental social psychology. Vol.37. San Diego, CA: Elsevier Academic Press; p. 255–343.
   Google Scholar
• Carson KD, Carson PP, Yallapragada R, Roe CW. 2001. Teamwork or interdepartmental cooperation: which is more important in the health care setting?. Health Care Manag (Frederick). 19:39–46.
   PubMedGoogle Scholar
• Cavanagh SJ. 1992. Job satisfaction of nursing staff working in hospitals. J Adv Nurs. 17:704–711.
   PubMed Web of Science ®Google Scholar
• Cavanagh SJ. 1991. The conflict management style of staff nurses and nurse managers. J Adv Nurs. 16:1254–1260.
   PubMed Web of Science ®Google Scholar
• Cavanagh SJ. 1988. The conflict management style of intensive care nurses. Intens Care Nurs. 4:118–123.
   PubMedGoogle Scholar
• Committee on Measuring the Impact of Interprofessional Education on Collaborative Practice and Patient Outcomes; Board on Global Health; Institute of Medicine. Measuring the Impact of Interprofessional Education on Collaborative Practice and Patient Outcomes. Washington (DC): National Academies Press (US); 2015 Dec 15. Available from: https://www.ncbi.nlm.nih.gov/books/NBK338360/
   Google Scholar
• Coombs M. 2003. Power and conflict in intensive care clinical decision making. Intens Crit Care Nurs. 19:125–135.
   PubMedGoogle Scholar
• Courtenay M, Conrad P, Wilkes M, La Ragione R, Fitzpatrick N. 2014. Interprofessional initiatives between the human health professions and veterinary medical students: a scoping review. J Interprof Care. 28:323–330.
   PubMed Web of Science ®Google Scholar
• Cox K. 2001. The effects of unit morale and interpersonal relations on conflict in the nursing unit. J Adv Nurs. 35:1365–2648.
   Web of Science ®Google Scholar
• Curran VR, Sharpe D, Forristall J. 2007. Attitudes of health sciences faculty members towards interprofessional teamwork and education. Med Educ. 41:892–896.
   PubMed Web of Science ®Google Scholar
• Fosbinder D, Everson-Bates S, Hendrix L. 2000. Using an interview guide to identify effective nurse managers: phase II, outcomes. Nurs Adm Q. 24:72–82.
   PubMedGoogle Scholar
• Frenk J, Chen L, Bhutta ZA, Cohen J, Crisp N, Evans T, Fineberg H, Garcia P, Ke Y, Kelley P, et al. 2010. Health professionals for a new century: transforming education to strengthen health systems in an interdependent world. The Lancet. 376:1923–1958.
   PubMed Web of Science ®Google Scholar
• Greer L, Saygi O, Aaldering H, de Dreu C. 2012. Conflict in medical teams: opportunity or danger? Med Educ. 46:935–942.
   PubMed Web of Science ®Google Scholar
• Hafferty FW, Franks R. 1994. The hidden curriculum, ethics teaching, and the structure of medical education. Acad Med. 69:861–871.
   PubMed Web of Science ®Google Scholar
• Hall LM, Doran D, Pink GH. 2004. Nurse staffing models, nursing hours, and patient safety outcomes. J Nurs Admin. 34:41–45.
   PubMed Web of Science ®Google Scholar
• Hsieh H, Shannon S. 2005. Three approaches to qualitative content analysis. Qual Health Res. 15:1277–1288.
   PubMed Web of Science ®Google Scholar
• Hudson JN, Croker A. 2017. Educating for collaborative practice: an interpretation of current achievements and thoughts for future directions. Med Educ. 52:114–124.
   PubMed Web of Science ®Google Scholar
• International Ombudsman Association. 2007. Uniform Reporting Categories. Accessed December 2017. https://www.ombudsassociation.org/IOA_Main/media/SiteFiles/UTFRC-Desk-Reference-v2.pdf
   Google Scholar
• Institute of Medicine. 2015. Measuring the impact of interprofessional education on collaborative practice and patient outcomes. Washington, DC: The National Academies Press.
   Google Scholar
• Kondracki NL, Wellman NS, Amundson DR. 2002. Content analysis: review of methods and their applications in nutrition education. J Nutr Educ Behav. 34:224–230.
   PubMed Web of Science ®Google Scholar
• Kraybill R. 2005. Style matters: the Kraybill conflict style inventory. Style Matters: The Kraybill Conflict Style Inventory. Silver Spring (MD): Riverhouse ePress.
   Google Scholar
• Leape LL. 2004. Talking about Medical Errors, Conference Presentation at the Conference on Medical Error Communication and Dispute Resolution. Philadelphia PA.
   Google Scholar
• Lyon A. 2012. Unresolved conflict develops into unpredictable consequences. Western Pennsylvania Healthcare News. Retrieved from http://www.wphealthcarenews.com/unresolved-conflict-develops-into-unpredictable-consequences/
   Google Scholar
• Margrit S. 2012. Qualitative content analysis in practice. Thousand Oaks, CA: Sage Publications.
   Google Scholar
• Marriner A. 1982. Managing conflict: comparing strategies and their use. Nurs Manag. 13:29–32.
   PubMedGoogle Scholar
• Marshall P, Robson R. 2005. Preventing and managing conflict: vital pieces in the patient safety puzzle. Healthc Q. 8:39.
   PubMedGoogle Scholar
• Nursing Executive Center. 2000. Reversing the flight of talent: executive briefing. Volume1. Washington, DC.
   Google Scholar
• Park J, Hawkins W, Hawkins M, Hamlin E. 2013. Attitude toward interprofessional collaboration among students in health care professions. Adv Soc Work. 14:556–572.
   Google Scholar
• Pedersen P. 1993. Mediating multicultural conflict by separating behaviors from expectations in a cultural grid. Int J Intercult Rel. 17:343–353.
   Web of Science ®Google Scholar
• Pondy LR. 1967. Organizational conflict: concepts and models. Admin Sci Q. 12:296–320.
   Web of Science ®Google Scholar
• Pricewaterhouse C. 2007. What works: healing the healthcare staffing shortage. Retrieved from http://www.pwc.com/extweb/pwcpublications.nsf/docid/674D1E79A678A0428525730D006B74A9
   Google Scholar
• Rubin A, Babbie E. 2015. Research methods for social work. 9th ed. Boston, MA: Cengage Learning.
   Google Scholar
• Shell GR. 2001. Teaching ideas: bargaining Styles and Negotiation: The Thomas Kilmann Conflict Mode Instrument in Negotiation Training. Negot J. 17:155–174.
   Web of Science ®Google Scholar
• Sutcliffe KM, Lewton E, Rosenthal MM. 2004. Communication failures: an insidious contributor to medical mishaps. Acad Med. 79:186–194.
   PubMed Web of Science ®Google Scholar
• Tang CJ, Zhou WT, Chan SW, Liaw SY. 2017. Interprofessional collaboration between junior doctors and nurses in the general ward setting: a qualitative exploratory study. J Nurs Manag. 26:11–18.
   PubMed Web of Science ®Google Scholar
• Taylor C, Gibbs G. 2010. What is qualitative data analysis (QDA)? Online QDA Web Site, Retrieved from onlineqda.hud.ac.uk/Intro_QDA/what_is_qda.php
   Google Scholar
• Thistlethwaite J. 2012. Interprofessional education: a review of context, learning and the research agenda. Med Educ. 46:58–70.
   PubMed Web of Science ®Google Scholar
• Thomas EJ, Sexton JB, Helmreich RL. 2003. Discrepant attitudes about teamwork among critical care nurses and physicians. Crit Care Med. 31:956–959.
   PubMed Web of Science ®Google Scholar
• Thomas KW. 1974. Thomas-Kilmann conflict mode instrument. Tuxedo, NY: Xicom.
   Google Scholar
• Thomas KW. 1992. Conflict and negotiation processes in organizations. In: Dunnette MD, Hough LM, editors. Handbook of industrial and organizational psychology. 2nd ed. Palo Alto, CA: Consulting Psychologists Press; p. 651–717.
   Google Scholar
• Valentine PEB. 1995. Management of conflict: do nurses/women handle it differently? J Adv Nurs. 22:142–149.
   PubMed Web of Science ®Google Scholar
• Wall J, Callister R. 1995. Conflict and its management. J Manag. 21:515–558.
   Google Scholar
• Wilkes MS. 2015. Hidden agendas. professional responsibility. In: Mitchell DE, Ream K, editors. New York: Springer; p. 141–155.
   Google Scholar