3,966
Views
4
CrossRef citations to date
0
Altmetric
Articles

Patient satisfaction and acute psychiatric inpatient treatment

, , , &
Pages 577-584 | Received 15 Nov 2019, Accepted 30 Apr 2020, Published online: 19 May 2020

References

  • Batbaatar E, Dorjdagva J, Luvsannyam A, et al. Determinants of patient satisfaction: a systematic review. Perspect Public Health. 2017;137(2):89–101.
  • WHO. The world health report 2000: health systems: improving performance. Geneva: WHO; 2000.
  • Mattke S, Epstein AM, Leatherman S. The OECD Health Care Quality Indicators Project: history and background. Int J Qual Health Care. 2006;18(suppl_1):1–4.
  • Kieny MP, Evans TG, Scarpetta S, et al. Delivering quality health services: a global imperative for universal health coverage. Washington, DC: World Bank Group; 2018.
  • Kruk ME, Gage AD, Arsenault C, et al. High-quality health systems in the Sustainable Development Goals era: time for a revolution. Lancet Glob Health. 2018;6(11):e1196–e1252.
  • Crossing the Quality Chasm. A new health system for the 21st century. Washington: National Academic Press; 2001.
  • Bernhart MH, Wiadnyana IG, Wihardjo H, et al. Patient satisfaction in developing countries. Soc Sci Med. 1999;48(8):989–996.
  • Garratt AM, Solheim E, Danielsen K. National and cross national surveys of patient experiences: a structured review. Rapport nr 7-2008. Oslo: Nasjonalt kunnsakpsenter for helsetjenesten; 2008.
  • Changole J, Bandawe C, Makanani B, et al. Patients’ satisfaction with reproductive health services at Gogo Chatinkha Maternity Unit, Queen Elizabeth Central Hospital, Blantyre, Malawi. Malawi Med J. 2010;22(1):5–9.
  • Aiken LH, Sermeus W, Van den Heede K, et al. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. Bmj. 2012;344(2):e1717–e1717. 20
  • Al-Abri R, Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med J. 2014;29(1):3–7.
  • Oltedal S, Garratt A, Bjertnaes Ø, et al. The NORPEQ patient experiences questionnaire: data quality, internal consistency and validity following a Norwegian inpatient survey. Scand J Public Health. 2007;35(5):540–547.
  • Donabedian A. Evaluating the quality of medical care. Milbank Mem Fund Q. 1966;44(3):Suppl-206.
  • Batbaatar E, Dorjdagva J, Luvsannyam A, et al. Conceptualisation of patient satisfaction: a systematic narrative literature review. Perspect Public Health. 2015;135(5):243–250.
  • Quintana JM, Gonzalez N, Bilbao A, et al. Predictors of patient satisfaction with hospital health care. BMC Health Serv Res. 2006;6(1):102.
  • Vogus TJ, McClelland LE. When the customer is the patient: Lessons from healthcare research on patient satisfaction and service quality ratings. Hum Resour Manag Rev. 2016;26(1):37–49.
  • Graham B. Defining and measuring patient satisfaction. J Hand Surg Am. 2016;41(9):929–931.
  • Farley H, Enguidanos ER, Coletti CM, et al. Patient satisfaction surveys and quality of care: an information paper. Ann Emerg Med. 2014;64(4):351–357.
  • Ammentorp J, Rasmussen AM, Norgaard B, et al. Electronic questionnaires for measuring parent satisfaction and as a basis for quality improvement. Int J Qual Health Care. 2007;19(2):120–124.
  • Crow R, Gage H, Hampson SH, et al. The measurement of satisfaction with healthcare: implications for practise from a systematic review of the literature. Health Technol Assess. 2002;6(32):1–244.
  • Miglietta E, Belessiotis-Richards C, Ruggeri M, et al. Scales for assessing patient satisfaction with mental health care: a systematic review. J Psychiatr Res. 2018;100:33–46.
  • Ruggeri M. Patients’ and relatives’ satisfaction with psychiatric services: the state of the art of its measurement. Soc Psychiatry Psychiatr Epidemiol. 1994;29(5):212–227.
  • Patel V, Sartorius N. From science to action: the Lancet Series on Global Mental Health. Curr Opin Psychiatry. 2008;21(2):109–113.
  • Patel V, Maj M, Flisher AJ, et al. WPA Zonal and Member Society Representatives. Reducing the treatment gap for mental disorders: a WPA survey. World Psychiatry. 2010;9(3):169–176.
  • Semrau M, Lempp H, Keynejad R, et al. Service user and caregiver involvement in mental health system strengthening in low- and middle-income countries: systematic review. BMC Health Serv Res. 2016;16(1):79.
  • Mental Health Service in Norway. Oslo, Norway: Norwegian Ministry of Health and Care Services; 2005. http://odin.dep.no/hod/engelsk
  • The Norwegian Ministry of Health and Care services. Bedre kvalitet-økt frivillighet. Nasjonal strategi for økt frivillighet i psykiske helsetjenester (2012-2015). [Better quality - more voluntary]. National strategy for increasing the voluntary use of mental health services]. (In Norwegian). Oslo, Norway; 2012.
  • Dahle KA, Holmboe O, Helgeland J. Brukerfaringer med døgnenheter i psykisk helsvern. Resultater og vurderinger etter en nasjonal undersøkelse i 2005. Rapport nr 9-2006. Oslo; 2006.
  • Wilson MP, Nordstrom K, Anderson EL, et al. American association for emergency psychiatry task force on medical clearance of adult psychiatric patients. Part II: controversies over medical assessment, and consensus recommendations. WestJEM. 2017;18(4):640–646.
  • Shefer G, Henderson C, Howard LM, et al. Diagnostic overshadowing and other challenges involved in the diagnostic process of patients with mental illness who present in emergency departments with physical symptoms–a qualitative study. PLoS One. 2014;9(11):e111682.
  • van der Post LF, Peen J, Visch I, et al. Patient perspectives and the risk of compulsory admission: the Amsterdam Study of Acute Psychiatry V. Int J Soc Psychiatry. 2014;60(2):125–133.
  • Katsakou C, Marougka S, Garabette J, et al. Why do some voluntary patients feel coerced into hospitalisation? A mixed-methods study. Psychiatry Res. 2011;187(1-2):275–282.
  • Ivar IK, Hoyer G, Sexton H, et al. Perceived coercion among patients admitted to acute wards in Norway. Nord J Psychiatry. 2002;56(6):433–439.
  • O'Donoghue B, Roche E, Shannon S, et al. Perceived coercion in voluntary hospital admission. Psychiatry Res. 2014;215(1):120–126.
  • Iversen KI, Hoyer G, Sexton HC. Coercion and patient satisfaction on psychiatric acute wards. Int J Law Psychiatry. 2007;30(6):504–511.
  • Rossberg JI, Melle I, Opjordsmoen S, et al. Patient satisfaction and treatment environment: a 20-year follow-up study from an acute psychiatric ward. Nord J Psychiatry. 2006;60(2):176–180.
  • Bo B, Ottesen OH, Gjestad R, et al. Patient satisfaction after acute admission for psychosis. Nord J Psychiatry. 2016;70(5):321–328.
  • Johnsen L, Øysaed H, Børnes K, et al. A systematic intervention to improve patient information routines and satisfaction in a psychiatric emergency unit. Nord J Psychiatry. 2007;61(3):213–218.
  • Paludetto M, Camuccio CA, Cutrone F, et al. Can we have routine measurement of patient satisfaction in acute psychiatric settings? A cross sectional study. Arch Psychiatr Nurs. 2015;29(6):447–453.
  • Stabell LA, Gjestad R, Kroken RA, et al. Predictors of treatment satisfaction in antipsychotic-naive and previously medicated patients with acute-phase psychosis. Nord J Psychiatry. 2019;73(6):349–356.
  • Chevalier A, Ntala E, Fung C, et al. Exploring the initial experience of hospitalisation to an acute psychiatric ward. PLoS One. 2018;13(9):e0203457.
  • Soergaard KW, Nivison M, Hansen V, et al. Treatment needs and acknowledgement of illness - importance for satisfaction with psychiatric inpatient treatment. BMC Health Serv Res. 2008;8(1):103.
  • Wykes T, Csipke E, Williams P, et al. Improving patient experiences of mental health inpatient care: a randomised controlled trial. Psychol Med. 2018;48(3):488–497.
  • Bird VJ, Giacco D, Nicaise P, et al. In-patient treatment in functional and sectorised care: patient satisfaction and length of stay. Br J Psychiatry. 2018;212(2):81–87.
  • Forskrift om etablering av psykisk helsevernloven, Forskrift om etablering av psykisk helsevernloven, 2006.
  • Mordal J, Gundersen O, Bramness JG. Norwegian version of the Mini-International Neuropsychiatric Interview: feasibility, acceptability and test-retest reliability in an acute psychiatric ward. Eur Psychiatr. 2010;25(3):172–177.
  • Pedersen G, Hagtvet KA, Karterud S. Generalizability studies of the global assessment of functioning-split version. Compr Psychiatry. 2007;48(1):88–94.
  • Garratt A, Danielsen K, Bjertnaes OA, et al. PIPEQ–a method for measurement of user satisfaction in mental health services. Tidsskr. Nor. Laegeforen. 2006;126(11):1478–1480.
  • Salkind NJ. Ceiling effect. Encyclopedia of Research Design 2020 May 2. Available from: https://methods.sagepub.com/base/download/ReferenceEntry/encyc-of-research-design/n44.xml
  • Field A. Discovering statistics using IBM SPSS Statistics. 4th ed. London: Sage Publications Ltd; 2014.
  • Krupchanka D, Khalifeh H, Abdulmalik J, et al. Satisfaction with psychiatric in-patient care as rated by patients at discharge from hospitals in 11 countries. Soc Psychiatry Psychiatr Epidemiol. 2017;52(8):989–1003.
  • Kohler S, Unger T, Hoffmann S, et al. Patient satisfaction with inpatient psychiatric treatment and its relation to treatment outcome in unipolar depression and schizophrenia. Int J Psychiatry Clin Pract. 2015;19(2):119–123.
  • Smith D, Roche E, O’Loughlin K, et al. Satisfaction with services following voluntary and involuntary admission. J Ment Health. 2014;23(1):38–45.
  • Fjell A, Bloch Thorsen GR, Friis S, et al. Multifamily group treatment in a program for patients with first-episode psychosis: experiences from the TIPS project. PS. 2007;58(2):171–173.
  • Helse og Sosialdepartementet. Medikament frie tilbud i psykisk helsevern. Available from: https://wwwregjeringenno/no/dokumenter/medikamentfrie-tilbud-i-psykisk-helsevern—oppfolging-av-oppdrag-2015/id2464239/2015
  • Wynn R. Involuntary admission in Norwegian adult psychiatric hospitals: a systematic review. Int J Ment Health Syst. 2018;12(1):10.
  • Woodward S, Berry K, Bucci S. A systematic review of factors associated with service user satisfaction with psychiatric inpatient services. J Psychiatr Res. 2017;92:81–93.
  • Fiorillo A, Giacco D, De RC, et al. Patient characteristics and symptoms associated with perceived coercion during hospital treatment. Acta Psychiatr Scand. 2012;125(6):460–467.
  • O’Donoghue B, Roche E, Shannon S, et al. Longer term outcomes of voluntarily admitted service users with high levels of perceived coercion. Psychiatry Res. 2015;229(1-2):602–605.
  • Molodynski A. Coercion in mental healthcare: different perspectives, similar concerns and a united call for action. BJPsych Int. 2017;14(3):55–56.
  • Riddle M, Meeks T, Alvarez C, et al. When personality is the problem: Managing patients with difficult personalities on the acute care unit. J Hosp Med. 2016;11(12):873–878.
  • Moukaddam N, Flores A, Matorin A, et al. Difficult patients in the emergency department: personality disorders and beyond. Psychiatr Clin North Am. 2017;40(3):379–395.
  • Virgolesi M, Pucciarelli G, Colantoni AM, et al. The effectiveness of a nursing discharge programme to improve medication adherence and patient satisfaction in the psychiatric intensive care unit. J Clin Nurs. 2017;26(23-24):4456–4466.
  • Streiner DL, Norman GR. Health measurement scales. 3rd ed. Elsevier Inc.: Philadelphia, PA, 2003.
  • Bjertnaes O, Iversen HH, Kjollesdal J. PIPEQ-OS–an instrument for on-site measurements of the experiences of inpatients at psychiatric institutions. BMC Psychiatry. 2015;15(1):234.
  • Barkley WM, Furse DH. Changing priorities for improvement: the impact of low response rates in patient satisfaction. Jt Comm J Qual Improv. 1996;22(6):427–433.