160
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Are You Happy with Your Experience? Determinants of Satisfaction with Virtual Teamwork in International Settings

, Ph.DORCID Icon, , Ph.D, , Ph.DORCID Icon & , Ph.D

References

  • Adamovic, Mladen. 2018. “An Employee-Focused Human Resource Management Perspective for the Management of Global Virtual Teams.” The International Journal of Human Resource Management 29 (14): 2159–87. https://doi.org/10.1080/09585192.2017.1323227.
  • Aggarwal, Raj, and John Goodell. 2012. “Developing Global Awareness in International Business Education.” Journal of Teaching in International Business 23 (3): 173–75. https://doi.org/10.1080/08975930.2012.744260.
  • Aggarwal, Raj, and Y. Wu. 2020. “Online Teaching in International Business.” Journal of Teaching in International Business 31 (1): 1–6. https://doi.org/10.1080/08975930.2020.1738755.
  • Alessandro, Lomi, Dean Lusher, Philippa E. Pattison, and Garry Robins. 2014. “The Focused Organization of Advice Relations: A Study in Boundary Crossing.” Organization Science 25 (2): 438–57. https://doi.org/10.1287/orsc.2013.0850.
  • Ariely, Gal. December, 2017. “Global Identification, Xenophobia and Globalisation: A Cross-National Exploration.” International Journal of Psychology: Journal International de Psychologie 52 (Suppl 1): 87–96. https://doi.org/10.1002/ijop.12364.
  • Arnett, Jeffrey Jensen. 2002. “The Psychology of Globalization.” American Psychologist 57 (10): 774–83. https://doi.org/10.1037/0003-066X.57.10.774.
  • Bartsch, Fabian, Petra Riefler, and Adamantios Diamantopoulos. 2016. “A Taxonomy and Review of Positive Consumer Dispositions Toward Foreign Countries and Globalization.” Journal of International Marketing 24 (1): 82–110. https://doi.org/10.1509/jim.15.0021.
  • Brayfield, Arthur H., and Harold F. Rothe. 1951. “An Index of Job Satisfaction.” Journal of Applied Psychology 35 (5): 307–11. https://doi.org/10.1037/h0055617.
  • Carless, Sally A., and Caroline De Paola. 2000. “The Measurement of Cohesion in Work Teams.” Small Group Research 31 (1): 71–88. https://doi.org/10.1177/104649640003100104.
  • Chidambaram, Laku. 1996. “Relational Development in Computer-Supported Groups.” MIS Quarterly 20 (2): 143–65. https://doi.org/10.2307/249476.
  • Crittenden, Victoria L., and Elizabeth J. Wilson. 2006. “Content, Pedagogy, and Learning Outcomes in the International Marketing Course.” Journal of Teaching in International Business 17 (1–2): 81–101. https://doi.org/10.1300/J066v17n01_05.
  • de Vries, Reinout E, Bart van den Hooff, and Jan A. de Ridder. 2006. “Explaining Knowledge Sharing: The Role of Team Communication Styles, Job Satisfaction, and Performance Beliefs.” Communication Research 33 (2): 115–35. https://doi.org/10.1177/0093650205285366.
  • Domke-Damonte, Darla J., and J. Kay Keels. 2015. “The Effect of Shared versus Individual Reflection on Team Outcomes.” Business and Professional Communication Quarterly 78 (1): 5–32. https://doi.org/10.1177/2329490614562950.
  • Dougherty, Dougherty, and C. Helen Takacs. 2004. “Team Play: Heedful Interrelating as the Boundary for Innovation.” Long Range Planning: International Journal of Strategic Management, Boundaries and Innovation 37 (6): 569–90. https://doi.org/10.1016/j.lrp.2004.09.003.
  • Earley, P. Christopher. 2002. “Redefining Interactions Across Cultures and Organizations: Moving Forward with Cultural Intelligence.” Research in Organizational Behavior 24:271–99. https://doi.org/10.1016/S0191-3085(02)24008-3.
  • Miriam Erez, Alon Lisak, Raveh Harush, Ella Glikson, Rikki Nouri, and Efrat Shokef. 2013. “Going Global: Developing Management Students’ Cultural Intelligence and Global Identity in Culturally Diverse Virtual Teams.” Academy of Management Learning & Education 12 (3): 330–55. https://doi.org/10.5465/amle.2012.0200.
  • Farfan, Javier. 2014. “The Future of Marketing is Multicultural: A Conversation with Javier Farfan, Head of Music and Cultural Marketing, PepsiCo.” Journal of Brand Strategy 3 (3): 203–05.
  • Florea, Liviu, and Michael Stoica. 2019. “Exploration of Team Mental Model Characteristics to Identify Opportunities and Hindrances in Global Virtual Teamwork.” Management Revue 30 (1): 93–119. https://doi.org/10.5771/0935-9915-2019-1-93.
  • Freeman, Ina, Peter Knight, and Irfan Butt. 2011. “A Tri-Country Marketing Project – Preparing Students for the Realities of a Global Marketplace.” Journal of Teaching in International Business 22 (4): 277–99. https://doi.org/10.1080/08975930.2011.653910.
  • Friedrichs, Juliane, and Sandra Ohly. 2019. “Wir Mögen Uns Nicht Und Arbeiten Trotzdem Zusammen—Wie Aufgabeninterdependenzen Den Zusammenhang Zwischen Interpersonellen Teamprozessen Und Zufriedenheit Beeinflussen.” Gruppe Interaktion Organisation Zeitschrift Für Angewandte Organisationspsychologie (GIO) 50 (1): 15–24. https://doi.org/10.1007/s11612-019-00446-4.
  • Gardner, Heidi K., Francesca Gino, and Bradley R. Staats. 2012. “Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance.” Academy of Management Journal 55 (4): 998–1022. https://doi.org/10.5465/amj.2010.0604.
  • Gavidia, José V., Ricardo Hernández Mogollón, and César Baena. 2004. “Using International Virtual Teams in the Business Classroom.” Journal of Teaching in International Business 16 (2): 51–74. https://doi.org/10.1300/J066v16n02_04.
  • Gaviria-Rivera, Jorge Imer, and Esteban López-Zapata. 2019. “Transformational Leadership, Organizational Climate and Job Satisfaction in Work Teams.” European Research Studies Journal XXII (3): 68–82. https://doi.org/10.35808/ersj/1457.
  • Gilli, Katharina, Valerio Veglio, Marjaana Gunkel, and Vas Taras. 2022. “In Search of the Holy Grail in Global Virtual Teams: The Mediating Role of Satisfaction on Performance Outcomes.” Journal of Business Research 146:325–37. https://doi.org/10.1016/j.jbusres.2022.03.056.
  • Gilson, Lucy L., M. Travis Maynard, Nicole C. Jones Young, Matti Vartiainen, and Marko Hakonen. 2015. “Virtual Teams Research: 10 Years, 10 Themes and 10 Opportunities.” Journal of Management 41 (5): 1313–37. https://doi.org/10.1177/0149206314559946.
  • Gonzalez-Fuentes, Mario. 2019. “Millennials’ National and Global Identities as Drivers of Materialism and Consumer Ethnocentrism.” The Journal of Social Psychology 159 (2): 170–89. https://doi.org/10.1080/00224545.2019.1570904.
  • Gonzalez-Perez, Maria Alejandra, Andres Velez-Calle, Virginia Cathro, Dan V. Caprar, and Vasyl Taras. 2014. “Virtual Teams and International Business Teaching and Learning: The Case of the Global Enterprise Experience (GEE).” Journal of Teaching in International Business 25 (3): 200–13. https://doi.org/10.1080/08975930.2014.925738.
  • Guan, Jing, and Yunfeng Zhao. 2020. “Parameter Estimation Approaches to Tackling Measurement Error and Multicollinearity in Ordinal Probit Models.” Communications in Statistics: Theory & Methods 49 (16): 3835–59. https://doi.org/10.1080/03610926.2019.1592193.
  • Hair, Joseph, Thomas M. Hult, M. Ringle Christian, Marko Sarstedt, N. P. Danks, and S. Ray. 2022. Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. Los Angeles: Sage. https://doi.org/10.1007/978-3-030-80519-7.
  • Hair, Joseph F., Jeffrey J. Risher, Marko Sarstedt, and Christian M. Ringle. 2019. “When to Use and How to Report the Results of PLS-SEM.” European Business Review 31 (1): 2–24. https://doi.org/10.1108/EBR-11-2018-0203.
  • Haiyan, Hu. 2009. “An International Virtual Team Based Project at Undergraduate Level: Design and Assessment.” Marketing Education Review 19 (1): 17–22. https://doi.org/10.1080/10528008.2009.11489055.
  • Hertel, Guido, Susanne Geister, and Udo Konradt. 2005. “Managing Virtual Teams: A Review of Current Empirical Research.” Human Resource Management Review 15 (1): 69–95. https://doi.org/10.1016/j.hrmr.2005.01.002.
  • Hickman, Thomas M. 2020. “An Inquiry into the Effectiveness of an In-Game Sponsorship Activation Experience on Sponsorship Awareness and Share of Wallet.” Sport Marketing Quarterly 29 (4): 243–55. https://doi.org/10.32731/SMQ.294.122020.01.
  • Hofstede Insights. 2023. “Compare Countries.” https://www.hofstede-insights.com/fi/product/compare-countries/.
  • Hsu, Jack S., T. P. Liang, Shelly P.J. Wu, Gary Klein, and James J. Jiang. 2011. “Promoting the Integration of Users and Developers to Achieve a Collective Mind Through the Screening of Information System Projects.” International Journal of Project Management 29 (5): 514–24. https://doi.org/10.1016/j.ijproman.2010.06.006.
  • Huang, Chi-Cheng. 2009. “Knowledge Sharing and Group Cohesiveness on Performance: An Empirical Study of Technology R&D Teams in Taiwan.” Technovation 29 (11): 786–97. https://doi.org/10.1016/j.technovation.2009.04.003.
  • Jarvenpaa, Sirkka L., and Dorothy E. Leidner. 1999. “Communication and Trust in Global Virtual Teams.” Organization Science 10 (6): 791–815. https://doi.org/10.1287/orsc.10.6.791.
  • Jawadi, Nabila. 2010. “Leadership et gestion de la confiance et de la performance dans les équipes virtuelles: une approche par la complexité comportementale.” Management & Avenir n° 37 (7): 282–305. https://doi.org/10.3917/mav.037.0282.
  • Jia, Fanli, Tobias Krettenauer, and Li. Lihong. 2019. “Moral Identity in Cultural Context: Differences Between Canadian and Chinese University Students.” Journal of Moral Education 48 (2): 247–62. https://doi.org/10.1080/03057240.2018.1499504.
  • Jimenez, Alfredo, Dirk M. Boehe, Vasyl Taras, and Dan V. Caprar. 2017. “Working Across Boundaries: Current and Future Perspectives on Global Virtual Teams.” Journal of International Management 23 (4): 341–49. https://doi.org/10.1016/j.intman.2017.05.001.
  • Kardes, Ilke. 2020. “Increasing Classroom Engagement in International Business Courses via Digital Technology.” Journal of Teaching in International Business 31 (1): 51–74. https://doi.org/10.1080/08975930.2020.1729292.
  • Lipinski, John. 2014. “Virtual Study Abroad: A Case Study.” Atlantic Marketing Journal 3 (3): 102–13.
  • Lohmann, Gui, Marlene A. Pratt, Pierre Benckendorff, Paul Strickland, Paul Reynolds, and Paul A. Whitelaw. 2019. “Online Business Simulations: Authentic Teamwork, Learning Outcomes, and Satisfaction.” Higher Education 77 (3): 455–72. https://doi.org/10.1007/s10734-018-0282-x.
  • Malhotra, Arvind, Ann Majchrzak, and Benson Rosen. 2007. “Leading Virtual Teams.” Academy of Management Perspectives 21 (1): 60–70. https://doi.org/10.5465/amp.2007.24286164.
  • Man, Derek C., and Simon S. K. Lam. 2003. “The Effects of Job Complexity and Autonomy on Cohesiveness in Collectivistic and Individualistic Work Groups: A Cross-Cultural Analysis.” Journal of Organizational Behavior 24 (8): 979–1001. https://doi.org/10.1002/job.227.
  • Meier, Heidi Hylton, Deborah Drummond Smith, and Tracy Hopkins Porter. 2017. “Global Virtual Teams for Accounting Millennials.” Journal of Research in Business Education 58 (1): 48–60.
  • Moorman, Robert H. 1993. “The Influence of Cognitive and Affective Based Job Satisfaction Measures on the Relationship Between Satisfaction and Organizational Citizenship Behavior.” Human Relations 46 (6): 759–76. https://doi.org/10.1177/001872679304600604.
  • Morrison-Smith, Sarah, and Jaime Ruiz. 2020. “Challenges and Barriers in Virtual Teams: A Literature Review.” SN Applied Sciences 2 (6): 1–33. https://doi.org/10.1007/s42452-020-2801-5.
  • Nunnally, Jum C. 1978. Psychometric Theory, 2nd ed. New York: McGraw-Hill.
  • Petros, Chamakiotis, Niki Panteli, and Robert M. Davison. 2021. “Reimagining E-Leadership for Reconfigured Virtual Teams Due to Covid-19.” International Journal of Information Management 60:102381. https://doi.org/10.1016/j.ijinfomgt.2021.102381.
  • Rajput, Namita, and Amogh Talan. 2018. “Role of Emotional Intelligence in Moderating the Relation Between Job Insecurity, Turnover Intention, and Work Engagement.” Delhi Business Review 19 (1): 53–67. https://doi.org/10.51768/dbr.v19i1.191201813.
  • Reitz, Megan, and Michael Chaskalson. 2020. “Why Your Team Should Practice Collective Mindfulness.” Harvard Business Review Digital Articles, August, 2–6. https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=145425399&site=ehost-live&scope=site.
  • Renger, Daniela, and Gerhard Reese. 2017. “From Equality‐Based Respect to Environmental Activism: Antecedents and Consequences of Global Identity.” Political Psychology 38 (5): 867–79. https://doi.org/10.1111/pops.12382.
  • Richter, Nicole Franziska, Jonathan Martin, Sofie V. Hansen, Vasyl Taras, and Ilan Alon. 2021. “Motivational Configurations of Cultural Intelligence, Social Integration, and Performance in Global Virtual Teams.” Journal of Business Research 129:351–67. https://doi.org/10.1016/j.jbusres.2021.03.012.
  • Robertson, Kirsten M., Jane O’Reilly, and David R. Hannah. 2020. “Finding Meaning in Relationships: The Impact of Network Ties and Structure on the Meaningfulness of Work.” Academy of Management Review 45 (3): 596–619. https://doi.org/10.5465/amr.2015.0242.
  • Robert, Lionel P., Jr, and Sangseok You. 2018. “Are You Satisfied Yet? Shared Leadership, Individual Trust, Autonomy, and Satisfaction in Virtual Teams.” Journal of the Association for Information Science and Technology 69 (4): 503–13. https://doi.org/10.1002/asi.23983.
  • Romeike, Philipp Daniel, Ann-Marie Nienaber, and Gerhard Schewe. 2016. “How Differences in Perceptions of Own and Team Performance Impact Trust and Job Satisfaction in Virtual Teams.” Human Performance 29 (4): 291–309. https://doi.org/10.1080/08959285.2016.1165226.
  • Schirmer, Nadine, Christian M. Ringle, Siegfried P. Gudergan, and Matthias S. G. Feistel. 2018. “The Link Between Customer Satisfaction and Loyalty: The Moderating Role of Customer Characteristics.” Journal of Strategic Marketing 26 (4): 298–317. https://doi.org/10.1080/0965254X.2016.1240214.
  • Schwartz, Shalom H. 1992. “Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries.” In Advances in Experimental Social Psychology, edited by M. Zanna, pp. 1–65. New York: Academic PressVol. 25. https://doi.org/10.1016/S0065-2601(08)60281-6.
  • Schwartz, Shalom H., Jan Cieciuch, Michele Vecchione, Eldad Davidov, Ronald Fischer, Constanze Beierlein, Alice Ramos, et al. 2012. “Refining the Theory of Basic Individual Values.” Journal of Personality and Social Psychology 103 (4): 663–88. https://doi.org/10.1037/a0029393.
  • Scobe, Moriah. 2015. “An Seo’s Perspective on How to Manage International Teams.” Journal of Brand Strategy 4 (4): 310–14.
  • Shea, Timothy P., Pamela D. Sherer, Rosemary D. Quilling, and Craig N. Blewett. 2011. “Managing Global Virtual Teams Across Classrooms, Students and Faculty.” Journal of Teaching in International Business 22 (4): 300–13. https://doi.org/10.1080/08975930.2011.653911.
  • Shokef, Efrat, and Miriam Erez. 2006. “Global Work Culture and Global Identity, as a Platform for a Shared Understanding in Multicultural Teams.“ In National Culture and Groups, edited by Y. -R. Chen, 325–352. Bingley, UK: Emerald Group Publishing.
  • Shrivastava, Archana. 2020. “Using Native Advertising Approach for Knowledge Creation in Cross Cultural Studies.” Journal of Teaching in International Business 31 (2): 154–79. https://doi.org/10.1080/08975930.2019.1698390.
  • Solansky, Stephanie T., and Donna Stringer. 2019. “Collective Mind: A Study of Development and Team Performance.” Organization Development Journal 37 (3): 59–69.
  • Spector, Paul E. 1997. Job Satisfaction: Application, Assessment, Causes, and Consequences. Vol. 3. Los Angeles: SAGE Publications, Inc. https://doi.org/10.4135/9781452231549.
  • Stark, Eric M., and Paul E. Bierly III. 2009. “An Analysis of Predictors of Team Satisfaction in Product Development Teams with Differing Levels of Virtualness.” R&D Management 39 (5): 461–72. https://doi.org/10.1111/j.1467-9310.2009.00571.x.
  • Stephanie, Swartz, and Susan L. Luck. 2018. “Virtual Teams: Learning Intercultural Business Communication by Doing.” Journal of Organizational Psychology 18 (1): 42–45.
  • Stephens, Gregory K., and Charles R. Greer. 1995. “Doing Business in Mexico: Understanding Cultural Differences.” Organizational Dynamics 24 (1): 39–55. https://doi.org/10.1016/0090-26169590034-9.
  • Stoica, Michael, Liviu Florea, and Alesandra Gonsalez. 2020. “Innovation in Virtual Team Business Education: Ways to Increase Trust and Cohesiveness.” Business Education Innovation Journal 12 (2): 119–26.
  • Stoica, Michael, Liviu Florea, and Arcadian S. Harnowo. 2023. “Determinants of Satisfaction with Global Virtual Teamwork.” Journal of International Education in Business 16 (2): 167–83. https://doi.org/10.1108/JIEB-07-2022-0053.
  • Suarez, Eugenio Dante, and Agata Michalska Haduch. 2020. “Teaching Business with Internationally Built Teams.” Journal of Teaching in International Business 31 (4): 312–36. https://doi.org/10.1080/08975930.2020.1851625.
  • Swartz, Stephanie, Belem Barbosa, and Izzy Crawford. 2020. “Building Intercultural Competence Through Virtual Team Collaboration Across Global Classrooms.” Business and Professional Communication Quarterly 83 (1): 57–79. https://doi.org/10.1177/2329490619878834.
  • Tajfel, Henri. 1974. “Social Identity and Intergroup Behaviour.” Social Science Information/Sur Les Sciences Sociales 13 (2): 65–93. https://doi.org/10.1177/053901847401300204.
  • Tajfel, Henri, and John C. Turner. 1985. “The Social Identity Theory of Intergroup Behaviour.“ In Psychology of Intergroup Relations, edited by S. Worchel, and W. G. Austin, 2nd ed., 7–24. Chicago, IL.
  • Tamir, Maya, Shalom H. Schwartz, Jan Cieciuch, Michaela Riediger, Claudio Torres, Christie Scollon, Vivian Dzokoto, Xiaolu Zhou, and Allon Vishkin. 2016. “Desired Emotions Across Cultures: A Value-Based Account.” Journal of Personality and Social Psychology 111 (1): 67–82. https://doi.org/10.1037/pspp0000072.
  • Taras, Vas, Dan V. Caprar, Daniel Rottig, Riikka M. Sarala, Norhayati Zakaria, Fang Zhao, Alfredo Jiménez, et al. 2013. “A Global Classroom? Evaluating the Effectiveness of Global Virtual Collaboration as a Teaching Tool in Management Education.” Academy of Management Learning & Education 12 (3): 414–35. https://doi.org/10.5465/amle.2012.0195.
  • Vignoles, Vivian L., Ellinor Owe, Maja Becker, Peter B. Smith, Matthew J. Easterbrook, Rupert Brown, Roberto González, et al. 2016. “Beyond the ‘East–west’ Dichotomy: Global Variation in Cultural Models of Selfhood.” Journal of Experimental Psychology: General 145 (8): 966–1000. https://doi.org/10.1037/xge0000175.
  • Warkentin, Merrill E., Lutfus Sayeed, and Ross Hightower. 1997. “Virtual Teams versus Face‐To‐Face Teams: An Exploratory Study of a Web‐Based Conference System.” Decision Sciences 28 (4): 975–96. https://doi.org/10.1111/j.1540-5915.1997.tb01338.x.
  • Weick, Karl E., and Karlene H. Roberts. 1993. “Collective Mind in Organizations: Heedful Interrelating on Flight Decks.” Administrative Science Quarterly 38 (3): 357–81. https://doi.org/10.2307/2393372.
  • Whelan, Adele, and Seamus McGuinness. 2021. “The Determinants of Degree Programme Satisfaction.” Studies in Higher Education 46 (11): 2262–78. https://doi.org/10.1080/03075079.2020.1716323.
  • Wilkens, Uta, Daniela Menzel, and Peter Pawlowsky. 2004. “Inside the Black-Box: Analysing the Generation of Core Competencies and Dynamic Capabilities by Exploring Collective Minds. An Organisational Learning Perspective.” Management Revue 15 (1): 8–26. https://doi.org/10.5771/0935-9915-2004-1-8.
  • Wombacher, Joerg, and Joerg Felfe. 2017. “The Interplay of Team and Organizational Commitment in Motivating Employees’ Interteam Conflict Handling.” Academy of Management Journal 60 (4): 1554–81. https://doi.org/10.5465/amj.2014.0718.
  • Yoo, Youngjin, and Prasert Kanawattanachai. 2001. “Developments of Transactive Memory Systems and Collective Mind in Virtual Teams.” International Journal of Organizational Analysis 9 (2): 187–208. https://doi.org/10.1108/eb028933.
  • Zhao, Yu, Mark Srite, Sumin Kim, and Jinwoong Lee. 2021. “Effect of Team Cohesion on Flow: An Empirical Study of Team‐Based Gamification for Enterprise Resource Planning Systems in Online Classes.” Decision Sciences Journal of Innovative Education 19 (3): 173–84. https://doi.org/10.1111/dsji.12240.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.