Wellbeing: Causes and consequences of emotion regulation in work settings

References

• Ashforth, B. E., & Humphrey R. H. (1993). Emotional labour in service roles: The influence of identity. Academy of Management Review, 18, 88–115.
   Google Scholar
• Brotheridge, C. M., & Lee, R. T. (1998). On the dimensionality of emotional labour: Development and validation of the emotional labour scale. Paper presented at the First Conference on Emotions in Organizational Life, San Diego.
   Google Scholar
• Brotheridge, C. M., & Grandey, A. (2002). Emotional labour and burnout: Comparing two perspectives of 'people work'. Journal of Vocational Behaviour, 60, 17–39.
   Web of Science ®Google Scholar
• Crowne, D. P., & Marlowe, D. (1960). A new scale for desirability independent of psychopathology. Journal of Consulting Psychology, 24, 349–354.
   PubMedGoogle Scholar
• Diener, E., Emmons, R. A., Larsen, R J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49,71–75.
   Google Scholar
• Ekman, P. (1972). Universal and cultural differences in facial expressions of emotion. In: J. K. Cole (Ed.), Nebraska symposium on motivation (pp. 207–283). Lincoln, NE: University of Nebraska Press.
   Google Scholar
• Evans, B. K., & Fischer, D. G. (1993). The nature of burnout: A study of the three-factor model of burnout in human service and non-human service samples. Journal of Occupational and Organizational Psychology, 66, 29–38.
   Web of Science ®Google Scholar
• Galli, C., Zammuner, V. L., & Giroletti, E. (2003). La regolazione delle emozioni nel personale addetto alla vendita [Emotion regulation in store employees]. V AIP Congress, Section of Social Psychology, 249-252, September, Bari.
   Google Scholar
• Grandey, A. (1998). Emotional labour: A concept and its correlates. Paper presented at the First Conference on Emotions in Organizational Life, San Diego, CA.
   Google Scholar
• Gross, J. (1999). Emotion Regulation: Past, present, future. Cognition and Emotion, 13, 551–573.
   Web of Science ®Google Scholar
• Hartel, C. E. J., Zerbe, W. J., & Ashkanasy, N. M. (Eds.) (2005). Emotions in organizational behaviour. Mahwah, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Hochschild, A. R. (1983). The managed heart. Berkeley: University of California Press.
   Google Scholar
• Kanungo, R. N. (1982). Measurement of job and work involvement. Journal of Applied Psychology, 67,341–349.
   Web of Science ®Google Scholar
• Kruml, S., & Geddes, D. (1998a). Exploring the dimensions of emotional labour: The heart of Hochschild's work. Paper presented at the First Conference of Emotions in Organizational Life, San Diego, CA, August.
   Google Scholar
• Kruml, S., & Geddes, D. (1998b). Catching fire without burning out: Is there an ideal way to perform emotion labour. Paper presented at the First Conference of Emotions in Organizational Life, San Diego, CA, August.
   Google Scholar
• Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123–133.
   PubMed Web of Science ®Google Scholar
• Leiter, M. P., & Maslach, C. (1988). The impact of interpersonal environment on burnout and organizational commitment. Journal of Organizational Behavior, 9,297–308.
   Web of Science ®Google Scholar
• Maslach, C., & Jackson, S. E. (1981). The Maslach burnout inventory. Palo Alto, CA: Consulting Psychologist Press.
   Google Scholar
• Maslach, C., & Jackson, S. E. (1984). Patterns of burnout among a national sample of public contact workers. Journal of Health and Human Resources Administration, 7, 189–212.
   Google Scholar
• Mesquita, B., & Frijda, N. H. (1992). Cultural variations in emotions: A review. Psychological Bulletin, 112, 179–204.
   PubMed Web of Science ®Google Scholar
• Misra, S., Kanungo, R. N., & Stuhler, E. A. (1985). The motivational formulation of job and work involvement: A cross-national study. Human Relations, 38, 501–518.
   Web of Science ®Google Scholar
• Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labour. Academy of Management Review, 21, 986–1010.
   Web of Science ®Google Scholar
• Morris, J. A., & Feldman, D. C. (1997). Managing emotions in the workplace. Journal of Managerial Issues, 9,257–274.
   Google Scholar
• Pugh, D. S. (1998). Why do happy employees have happy customers? Emotional contagion as an explanatory concept in research on customer service. Paper presented at the First Conference of Emotions in Organizational Life, San Diego, CA, August.
   Google Scholar
• Rafaeli, A., & Sutton, R. I. (1987). The expression of emotion as part of the work role. Academy of Management Review, 12, 23–37.
   Web of Science ®Google Scholar
• Reisenzein, R. (1994). Pleasure-arousal theory and the intensity of emotions. Journal of Personality and Social Psychology, 67, 525–539.
   Web of Science ®Google Scholar
• Salovey, P., Hsee, C. K., & Mayer, J. D. (1993). Emotional intelligence and self-regulation. In: D. M. Wegner & J. W. Pennebaker (Eds.), Handbook of mental control (pp. 258–277). Englewood Cliffs, NJ: Prentice Hall.
   Google Scholar
• Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: the PANAS scales. Journal of Personality and Social Psychology, 6,1063–1070.
   Web of Science ®Google Scholar
• Zammuner, V. L. (1998). Concepts of emotion: `Emotionness', and dimensional ratings of Italian emotion words. Cognition and Emotion, 12, 243–272.
   Web of Science ®Google Scholar
• Zammuner, V. L. (2000). The regulation of emotions, life satisfaction, and burnout in post office service-job employees. Paper presented at the XI Meeting of the International Society for Research on Emotion (ISRE), Quebec City, Canada.
   Google Scholar
• Zammuner, V. L. (2002). The regulation of emotions, life satisfaction, and burnout in bank service-job employees. In: F. Casas & C. Saurina (Eds.), Proceedings of the third conference of the international society for quality of life studies (pp. 201–222). Girona: Girona University.
   Google Scholar
• Zammuner, V. L., & Canato, M. (2000). Emotion regulation and its correlates in bank service jobs. In: E. Holtz (Ed.), Fairness & Cooperation (pp. 525-530). IAREP-SABE2000, Conference Proceedings, Vienna/Austria.
   Google Scholar
• Zammuner, V. L., & Galli, C. (2002). Emotion regulation and its correlates in job-services. Paper presented at the XII Meeting of the International Society for Research on Emotion (ISRE) (Symposium. Taking sides: The politics of emotion in everyday life). Cuenca, Spain.
   Google Scholar
• Zammuner, V. L., & Galli, C. (2005). The relationship with patients: 'Emotional labour' and its correlates in hospital employees. In: C. E. J. Hartel, W. J. Zerbe & N. M. Ashkanasy, (Eds.), Emotions in organizational behaviour (pp. 251–285). Mahwah, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Zammuner, V. L., Lotto, L., & Galli, C. (2002). Regulation of emotions in the helping professions: Nature, antecedents and consequences. In L. Morrow, I. Verins, & E. Willis (Eds.) Mental health and work: Issues and perspectives (pp. 217-231). Flinders University South Australia: Auseinet (re-published in Australian e-Journal for the Advancement of Mental Health [AeJAMH], 2, 1, 2003" www.auseinet.com/journal).
   Google Scholar
• Zapf, D., Vogt, C., Seifert, C., Mertini, H., & Isic, A. (1999). Emotion work as a source of stress: The concept and development of an instrument. European Journal of work and organizational psychology, 8, 371–400.
   Google Scholar