86
Views
0
CrossRef citations to date
0
Altmetric
Research article

Sensemaking et qualité décisionnelle dans les cellules de crises : le cas de Michelin

Sensemaking and decision-making quality in crisis cells: the case of Michelin

ORCID Icon, ORCID Icon & ORCID Icon
Pages 196-211 | Received 22 Oct 2022, Accepted 07 Sep 2023, Published online: 30 Oct 2023

Références

  • Abolafia, M. Y., and D. M. Hatmaker. 2013. “Fine-Tuning the Signal: Image and Identity at the Federal Reserve.” International Public Management Journal 16 (4): 532–556. https://doi.org/10.1080/10967494.2013.849167.
  • Alves, J. C., T. C. Lok, Y. Luo, and W. Hao. 2020. “Crisis Management for Small Business During the COVID-19 Outbreak: Survival, Resilience and Renewal Strategies of Firms in Macau.” Research Square. https://doi.org/10.21203/rs.3.rs-34541/v1.
  • Beaulieu, M., C. Rebolledo, and R. Lissillour. 2023. “Collaborative Research Competencies in Supply Chain Management: The Role of Boundary Spanning and Reflexivity.” The International Journal of Logistics Management. https://doi.org/10.1108/IJLM-07-2022-0277.
  • Beton, L., and M. Bertolucci. 2020. “Dynamique de déconstruction de la compétence collective-Le cas d’une équipe en centre d’accueil pour demandeurs d’asile (CADA).” Revue française de gestion 46 (290): 85–106. https://doi.org/10.3166/rfg.2020.00454.
  • Beyes, T., and R. Holt. 2020. “The Topographical Imagination: Space and Organization Theory.” Organization Theory 1 (2): 2631787720913880. https://doi.org/10.1177/2631787720913880.
  • Bingham, C. B., and K. M. Eisenhardt. 2011. “Rational Heuristics: The ‘Simple rules’ That Strategists Learn from Process Experience.” Strategic Management Journal 32 (13): 1437–1464. https://doi.org/10.1002/smj.965.
  • Boin, A. 2009. “The New World of Crises and Crisis Management: Implications for Policymaking and Research.” Review of Policy Research 26 (4): 367–377. https://doi.org/10.1111/j.1541-1338.2009.00389.x.
  • Boin, A., T. Hart, and S. Kuipers, 2018. “The Crisis Approach” In Handbook of Disaster Research, edited by H. Rodríguez, W. Donner, and J. E. Trainor, 23–38. Cham, United States: Springer International Publishing. https://link.springer.com/chapter/10.1007/978-3-319-63254-4_2.
  • Boin, A., T. Hart, E. Stern, and B. Sundelius. 2016. The Politics of Crisis Management: Public Leadership Under Pressure. Second ed. Cambridge, England: Cambridge University Press. https://doi.org/10.1017/9781316339756.
  • Bolden, R. 2011. “Distributed Leadership in Organizations: A Review of Theory and Research.” International Journal of Management Reviews 13 (3): 251–269. https://doi.org/10.1111/j.1468-2370.2011.00306.x.
  • Borodzicz, E., and K. V. Haperen 2002. Individual and Group Learning in Crisis Simulations. Discussion papers in management University of Southampton. https://doi.org/10.1111/1468-5973.00190
  • Bousquet, C. 2018. L’articulation des compétences individuelles et collectives à la stratégie de l’entreprise. Doctoral Dissertation, Université Jean Moulin Lyon 3, France. https://www.theses.fr/2018LYSE3081.
  • Boutet, A., and G. Derache 2022. Simulation de crise-24h dans la tempête. In RESSI 2022-Rendez-vous de la Recherche et de l’Enseignement de la Sécurité des Systèmes d’Information. https://hal.inria.fr/hal-03611184.
  • Brown, A. D., I. Colville, and A. Et Pye. 2015. “Making Sense of Sensemaking in Organization Studies.” Organization Studies 36 (2): 265–277. https://doi.org/10.1177/0170840614559259.
  • Caldwell, L. K. 1972. “Megacrisis and the Need for a Science of Man.” The American Biology Teacher 34 (8): 443–448. https://doi.org/10.2307/4444080.
  • Chandes, J., and G. Paché. 2006. “La coordination des chaînes logistiques multi-acteurs dans un context humanitaire : quels cadres conceptuels pour améliorer l’action?” Logistique & Management 14 (1): 33–42. https://doi.org/10.1080/12507970.2006.11516852.
  • Cornelissen, J. P. 2012. “Sensemaking Under Pressure: The Influence of Professional Roles and Social Accountability on the Creation of Sense.” Organization Science 23 (1): 118–137. https://doi.org/10.1287/orsc.1100.0640.
  • Crocq, L., S. Huberson, and B. Et Vraie. 2009. “Gérer les grandes crises : Sanitaires, écologiques, politiques et économiques.” In Odile Jacob. Paris, France.
  • Cros, R., and R. De Vittoris. 2020. “Apprendre à favoriser les apprentissages entre acteurs privés et publics : Cas d’un site Michelin.” Gestion 2000 36 (5): 46–66. https://doi.org/10.3917/g2000.365.0041.
  • Davoine, E. 2021. “Chapitre 106. The Mirror-Effect.” In Traité du management socio-économique, 1145–1153. Caen, France: EMS Editions. https://www.researchgate.net/profile/Eric-Davoine/publication/356063981_The_Mirror-Effect_a_Self-Image_for_Change/links/618a7cce61f098772074031e/The-Mirror-Effect-a-Self-Image-for-Change.pdf.
  • Denzin, N. K., and Y. S. Lincoln 2008. Introduction: The Discipline and Practice of Qualitative Research. Sage Publications, Inc. https://psycnet.apa.org/record/2008-06339-001.
  • De Rond, M., I. Holeman, and J. Howard-Grenville. 2019. “Sensemaking from the Body: An Enactive Ethnography of Rowing the Amazon.” Academy of Management Journal 62 (6): 1961–1988. https://doi.org/10.5465/amj.2017.1417.
  • De Vittoris, R. 2020. Pilotage des cellules de crise: Développement d’un modèle au sein du groupe Michelin Doctoral dissertation, Normandie. https://theses.hal.science/tel-03217078.
  • De Vittoris, R. 2021. Surmonter les crises, idées reçues et vraies pistes pour les entreprises. Dunod, Paris: Dunod.
  • De Vittoris, R. 2023. “Identification des profils d’anticipateurs et amélioration des performances de gestion de crise. GT pratiques d’anticipation : capacités stratégiques, responsabilités et vulnérabilités des organisations.” AIMS. Janvier.
  • De Vittoris, R., and S. Cros. 2023. “Le serious game, un outil pertinent pour la gestion de crise, Recherches en Sciences de Gestion-Management Sciences-Ciencias de Gestión.” Recherches en Sciences de Gestion- Management Sciences-Ciencias de Gestión 155: 77–104.
  • De Vittoris, R., R. Lissillour, and C. Et Bousquet. 2022. “Simulation, sensemaking et performance dans les équipes de gestion de crise : le cas de Michelin.” IRMBAM, Juillet. https://uca.hal.science/hal-03882736/document.
  • Fabbri, R., B. Goedert, and D. Janasiewicz 2015. Analyse de la création de sens commun par l’engagement vers l’action. Conference paper, PROLOG, Metz. https://www.researchgate.net/publication/273609793.
  • Fiss, P. C., and P. M. Hirsch. 2005. “The Discourse of Globalization: Framing and Sensemaking of an Emerging Concept.” American Sociological Review 70 (1): 29–52. https://doi.org/10.1177/000312240507000103.
  • Fiss, P. C., and E. J. Zajac. 2006. “The Symbolic Management of Strategic Change: Sensegiving via Framing and Decoupling.” Academy of Management Journal 49 (6): 1173–1193. https://doi.org/10.5465/amj.2006.23478255.
  • Fulconis, F., R. Lissillour, and D. Et Bonet Fernandez. 2021. “Les sociétés de classification dans le marché du transport maritime international : analyse par l’approche béhavioriste.” Logistique & Management 29 (4): 194–211. https://doi.org/10.1080/12507970.2021.1930594.
  • Garidi, S. 2020. “L’adoption d’un système d’information à l’hôpital dans le contexte de la crise sanitaire du coronavirus.” Logistique & Management 28 (3–4): 169–183. https://doi.org/10.1080/12507970.2020.1837024.
  • Gaultier-Gaillard, S., M. Persin, and B. Vraie. 2012. Gestion de crise – Les exercices de simulation : de l’apprentissage à l’alerte. La plaine Saint-Denis Cedex, France: AFNOR. https://hal.archives-ouvertes.fr/hal-02288123.
  • Girin, J. 1990. L'analyse empirique des situations de gestion: éléments de théorie et de méthode. Epistémologies et Sciences de Gestion, 4. Paris, Economica: Chapitre.
  • Gredler, M. E. 1992. Designing and Evaluating Games and Simulations: A Process Approach. England: Kogan Page.
  • Hart, P., U. Rosenthal, and A. Et Kouzmin. 1993. “Crisis Decision Making: The Centralization Thesis Revisited.” Administration & Society 25 (1): 12–45. https://doi.org/10.1177/009539979302500102.
  • Höllerer, M. A., D. Jancsary, and M. Et Grafström. 2018. “A Picture is Worth a Thousand Words: Multimodal Sensemaking of the Global Financial Crisis.” Organization Studies 39 (5–6): 617–644. https://doi.org/10.1177/0170840618765019.
  • Huberman, A. M., and M. B. Miles. 1991. Analyse des données qualitatives: recueil de nouvelles méthodes. Éditions du Renouveau pédagogique, De Boeck. www.persee.fr/doc/rfp_0556-7807_1993_num_105_1_2525_t1_0132_0000_2.
  • Lagadec, P. 2001. “Les exercices de simulation, une voie essentielle d’apprentissage.” La Lettre des Cindyniques 34. https://doi.org/10.3406/airdf.2001.1467.
  • Lagadec, P. Janvier-Février 2015. Aux prises avec l’inconnu. Préventique 139.
  • Lalonde, C. 2007. “« Crisis Management and Organizational Development Towards the Conception of a Learning Model in Crisis Management ».” Organization Development Journal 25 (1): 17–26. https://doi.org/10.1111/j.1467-7717.2010.01223.x.
  • LaPorte, T. R. 2007. “Anticipating Rude Surprises.” Communicable Crises: Prevention, Response, and Recovery in the Global Arena 25–44.
  • Lissillour, R., and D. Bonet Fernandez. 2018. “PSL et gouvernance de la sécurité maritime : apports de la théorie de Bourdieu.” Logistique & Management 26 (4): 214–228. https://doi.org/10.1080/12507970.2018.1527731.
  • Lissillour, R., and J. A. Rodriguez-Escobar. 2022. “Organizational Ambidexterity and the Learning Organization: The Strategic Role of a Corporate University.” The Learning Organization 30 (1): 55–75. https://doi.org/10.1108/TLO-01-2021-0011.
  • Lissillour, R., J. A. Rodríguez-Escobar, and Y. Et Wang. 2020. “A Strategic Alignment to Leverage the Role of Corporate Universities.” Gestion 2000 37 (3): 39–65. https://doi.org/10.3917/g2000.373.0039.
  • Maitlis, S., and M. Christianson. 2014. “Sensemaking in Organizations: Taking Stock and Moving Forward ».” Academy of Management Annals 8 (1): 57–125. https://doi.org/10.5465/19416520.2014.873177.
  • Masselin, B., and F. E. A. Hartmann. 2023. “Study of the Role of Facilitators in an Adapted Lesson Study Device.” Annales de Didactique et de Sciences Cognitives, no. (Thématique 1): 213–260. https://doi.org/10.4000/adsc.1816.
  • Moynihan, D. P. 2009. “The Network Governance of Crisis Response: Case Studies of Incident Command Systems.” Journal of Public Administration Research & Theory 19 (4): 895–915. https://doi.org/10.1093/JOPART/MUN033.
  • Passè, E. 2011. Gestion de crise et improvisation, les leçons de 4 études de cas. Thèse de doctorat, Université de Strasbourg. https://publication-theses.unistra.fr/public/theses_doctorat/2011/PASSE_Edmond_2011.pdf.
  • Pergel, R., and A. G. Psychogios. 2013. “Making Sense of Crisis: Cognitive Barriers of Learning in Critical Situations”.” Management Dynamics in the Knowledge Economy 1 (2): 179–205. https://www.managementdynamics.ro/index.php/journal/article/view/20.
  • Ratner, H. 2020. “Topologies of Organization: Space in Continuous Deformation.” Organization Studies 41 (11): 1513–1530. https://doi.org/10.1177/0170840619874464.
  • Reznek, M., R. Smith‐Coggins, S. Howard, K. Kiran, P. Harter, Y. Sowb, D. Gaba, and T. Krummel. 2003. “Emergency Medicine Crisis Resource Management (EMCRM): Pilot Study of a Simulation‐Based Crisis Management Course for Emergency Medicine.” Academic Emergency Medicine 10 (4): 386–389. https://doi.org/10.1197/aemj.10.4.386.
  • Sandberg, J., and H. Tsoukas. 2020. “Sensemaking Reconsidered: Towards a Broader Understanding Through Phenomenology.” Organization Theory 1 (1): 1–34. https://doi.org/10.1177/2631787719879937.
  • Schildt, H., S. Mantere, and J. Cornelissen. 2020. “Power in Sensemaking Processes.” Organization Studies 41 (2): 241–265. https://doi.org/10.1177/0170840619847718.
  • Steigenberger, N., and T. Lübcke. 2022. “Space and Sensemaking in High-Reliability Task Contexts: Insights from a Maritime Mass Rescue Exercise.” Organization Studies 43 (5): 699–724. https://doi.org/10.1177/01708406211035511.
  • Stern, E. 1997. “« Crisis and Learning: A Conceptual Balance Sheet ».” Journal of Contingencies and Crisis Management 5 (2): 69–86. https://doi.org/10.1111/1468-5973.00039.
  • Steyer, H., and V. Laroche. 2012. “Le virus du doute. Décision et sensemaking dans une cellule de crise.” Revue française de gestion 225 (225): 167–186. https://doi.org/10.3166/rfg.225.167-186.
  • Thi Le Hoa, V. O. 2010. “« Simulation et gestion des chaînes logistiques globales dans l’incertain: application à une filière agro-alimentaire face à la crise sanitaire ».” Logistique & Management 18 (1): 81–93. https://doi.org/10.1080/12507970.2010.11516962.
  • Thorpe, R., J. Gold, and J. Lawler. 2011. “Locating Distributed Leadership.” International Journal of Management Reviews 13 (3): 239–250. https://doi.org/10.1111/j.1468-2370.2011.00303.x.
  • Tosi, L. 2022. “Une exploration bibliométrique de la structuration disciplinaire de la recherche en logistique humanitaire : une perspective managériale.” Logistique & Management 30 (1): 1–15. https://doi.org/10.1080/12507970.2021.1977195.
  • Vandangeon-Derumez, I., and D. Autissier. 2006. Construire du sens pour réussir les projets de changement. Les Défis du Sensemaking en Entreprise. Economica, France: Economica.
  • Van Laere, J., and J. Lindblom. 2019. “Cultivating a Longitudinal Learning Process Through Recurring Crisis Management Training Exercises in Twelve Swedish Municipalities.” Journal of Contingencies and Crisis Management 27 (1): 38–49. https://doi.org/10.1111/1468-5973.12230.
  • Van Maanen, J. 1983. Qualitative Methods Reclaimed. Alfred P Sloan School of Management Cambridge MA. https://apps.dtic.mil/sti/pdfs/ADA134640.pdf.
  • Vraie, B. 2017. Management sous stress - Prise en compte du facteur stress aigu dans la gestion de crise. Thèse de doctorat. Université Paris I Panthéon-Sorbonne. https://www.theses.fr/2017PA01E002.
  • Weible, C. M., D. Nohrstedt, P. Cairney, D. P. Carter, D. A. Crow, A. P. Durnová, and D. Stone. 2020. “COVID-19 and the Policy Sciences: Initial Reactions and Perspectives.” Policy Sciences 50 (2): 1–17. https://doi.org/10.1007/s11077-020-09381-4.
  • Weick, K. E. 1988. “ENACTED SENSEMAKING in CRISIS SITUATIONS [1].” Journal of Management Studies 25 (4): 305–317. https://doi.org/10.1111/j.1467-6486.1988.tb00039.x.
  • Weick, K. E. 1993. “The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster.” Administrative Science Quarterly 38 (4): 628–652. https://doi.org/10.2307/2393339.
  • Weick, K. E. 2010. “Reflections on Enacted Sensemaking in the Bhopal Disaster.” Journal of Management Studies 47 (3): 537–550. https://doi.org/10.1111/j.1467-6486.2010.00900.x.
  • Weick, K. E., K. M. Sutcliffe, and D. Obstfeld. 2005. “Organizing and the Process of Sensemaking ».” Organization Science 16 (4): 409–421. https://doi.org/10.1287/orsc.1050.0133.
  • Whiteman, G., and W. H. Cooper. 2011. “Ecological Sensemaking.” Academy of Management Journal 54 (5): 889–911. https://doi.org/10.5465/amj.2008.0843.
  • Wybo, J. L. 2006. Using Simulation of Accidents to Assess Resilience Capacities of Organizations ». 2nd Symposium on Resilience Engineering, Nov, Juan-les-Pins, France: 9. hal-00637869
  • Wybo, J. L. 2008. “The Role of Simulation Exercises in the Assessment of Robustness and Resilience of Private or Public Organizations. Resilience of Cities to Terrorist and Other Threats - Learning from 9/11 and Further Research Issues.” In NATO Science for Peace and Security Series, 491–507. Vol. 6. Springer-Verlag. https://doi.org/10.1007/978-1-4020-8489-8_23.
  • Wybo, J. L. 2018. “Track Circuit Reliability Assessment for Preventing Railway Accidents.” Safety Science 110:268–275. https://doi.org/10.1016/j.ssci.2018.03.022.
  • Yen, V. Y., and C. T. Salmon 2017. “Further Explication of Mega-Crisis Concept and Feasible Responses”, paper presented at SHS Web of Conferences, Kuala Lumpur, Malaysia, 33, i–COME’16.
  • Yin, R. K. 2003. Case Study Research Design and Methods. Thousand Oaks, CA: Sage publications.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.