496
Views
0
CrossRef citations to date
0
Altmetric
Articles

Complexities of trust building through sociomaterial arrangements of peer-to-peer platforms

Pages 1800-1813 | Received 08 Apr 2022, Accepted 01 May 2023, Published online: 22 May 2023

References

  • Airbnb. (2022a). Reviews for stays. Help center. https://www.airbnb.com/help/article/13/reviews-for-stays
  • Airbnb. (2022b). Superhost: Recognizing the best in hospitality. Airbnb. https://www.airbnb.com/d/superhost
  • Airbnb. (2022c). Trust and safety. https://www.airbnb.com/trust
  • Airbnb. (2022d). What’s a co-host? Help center. https://www.airbnb.com/help/article/1243/whats-a-cohost
  • Baute-Díaz, N., Gutiérrez-Taño, D., & Díaz-Armas, R. (2019). Interaction and reputation in airbnb: An exploratory analysis. International Journal of Culture, Tourism, and Hospitality Research, 13(4), 370–383. https://doi.org/10.1108/IJCTHR-10-2018-0149
  • Bies, R. J., Barclay, L. J., Saldanha, M. F., Kay, A. A., & Tripp, T. M. (2018). Trust and distrust. In R. H. Searle, A.-M. I. Nienaber, & S. B. Sitkin (Eds.), The Routledge companion to trust (pp. 302–325). London: Routledge.
  • Blomqvist, K., & Cook, K. S. (2018). Swift trust: State-of-the-art and future research directions. In R. H. Searle, A.-M. I. Nienaber, & S. B. Sitkin (Eds.), The Routledge companion to trust. Routledge.
  • Bridges, J., & Vásquez, C. (2018). If nearly all Airbnb reviews are positive, does that make them meaningless? Current Issues in Tourism, 21(18), 2057–2075. https://doi.org/10.1080/13683500.2016.1267113
  • Chen, C.-C., & Chang, Y.-C. (2018). What drives purchase intention on Airbnb? Perspectives of consumer reviews, information quality, and media richness. Telematics and Informatics, (August), 1512–1523. https://doi.org/10.1016/j.tele.2018.03.019
  • Corbin, J., & Strauss, A. (2012). Basics of qualitative research (3rd ed.): Techniques and procedures for developing grounded theory. SAGE.
  • Daniel, J. (2012). Sampling essentials: Practical guidelines for making sampling choices. SAGE.
  • Dohn, N. B. (2009). Affordances revisited: Articulating a Merleau-Pontian view. International Journal of Computer-Supported Collaborative Learning, 4(2), 151–170. https://doi.org/10.1007/s11412-009-9062-z
  • Ert, E., & Fleischer, A. (2019). The evolution of trust in Airbnb: A case of home rental. Annals of Tourism Research, 75(January), 279–287. https://doi.org/10.1016/j.annals.2019.01.004
  • Gössling, S., & Hall, C. M. (2019). Sharing versus collaborative economy: How to align ICT developments and the SDGs in tourism? Journal of Sustainable Tourism, 27(1), 74–96. https://doi.org/10.1080/09669582.2018.1560455
  • Gössling, S., Larson, M., & Pumputis, A. (2021). Mutual surveillance on Airbnb. Annals of Tourism Research, 91(November 2021), Article 103314. https://doi.org/10.1016/j.annals.2021.103314
  • Guttentag, D. (2015). Airbnb: Disruptive innovation and the rise of an informal tourism accommodation sector. Current Issues in Tourism, 18(12), 1192–1217. https://doi.org/10.1080/13683500.2013.827159
  • Guttentag, D., Smith, S., Potwarka, L., & Havitz, M. (2018). Why tourists choose Airbnb: A motivation-based segmentation study. Journal of Travel Research, 57(3), 342–359. https://doi.org/10.1177/0047287517696980
  • Halkier, B., & Jensen, I. (2011). Methodological challenges in using practice theory in consumption research. Examples from a study on handling nutritional contestations of food consumption. Journal of Consumer Culture, 11(1), 101–123. https://doi.org/10.1177/1469540510391365
  • Hine, C. (2015). Ethnography for the internet: Embedded, embodied and everyday. Bloomsbury Academic.
  • Huang, D., Coghlan, A., & Jin, X. (2020). Understanding the drivers of Airbnb discontinuance. Annals of Tourism Research, 80(January 2020), Article 102798. https://doi.org/10.1016/j.annals.2019.102798
  • Jørgensen, K. M. (2016). The media go-along: Researching mobilities with media at hand. Journal of Media and Communication Research, 32(60), 32–49.
  • Kelliher, F., Reinl, L., Johnson, T. G., & Joppe, M. (2018). The role of trust in building rural tourism micro firm network engagement: A multi-case study. Tourism Management, 68(October 2018), 1–12. https://doi.org/10.1016/j.tourman.2018.02.014
  • Korsgaard, M. A. (2018). Reciprocal trust. In R. H. Searle, A.-M. I. Nienaber, & S. B. Sitkin (Eds.), The Routledge companion to trust (pp. 14–28). Routledge.
  • Kramer, R. M. (1999). Trust and distrust in organizations: Emerging perspectives, enduring questions. Annual Review of Psychology, 50(1), 569–598. https://doi.org/10.1146/annurev.psych.50.1.569
  • Lewicki, R. J., McAllister, D. J., & Bies, R. J. (1998). Trust and distrust: New relationships and realities. The Academy of Management Review, 23(3), 438–458. https://doi.org/10.2307/259288
  • Lugosi, P. (2021). Exploring the hospitality-tourism nexus: Directions and questions for past and future research. Tourist Studies, 21(1), 24–35. https://doi.org/10.1177/1468797620985778
  • Luhmann, N. (1979). Trust and power: Two works by Niklas Luhmann. John Wiley & Sons.
  • Lutz, C., & Newlands, G. (2018). Consumer segmentation within the sharing economy: The case of Airbnb. Journal of Business Research, 88, 187–196. https://doi.org/10.1016/j.jbusres.2018.03.019
  • Mare, S., Roesner, F., & Kohno, T. (2020). Smart devices in Airbnbs: Considering privacy and security for both guests and hosts. Proceedings on Privacy Enhancing Technologies, 2020(2), 436–458. https://doi.org/10.2478/popets-2020-0035
  • Matteucci, X., & Gnoth, J. (2017). Elaborating on grounded theory in tourism research. Annals of Tourism Research, 65(July 2017), 49–59. https://doi.org/10.1016/j.annals.2017.05.003
  • Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.2307/258792
  • McAllister, D. J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24–59. https://doi.org/10.2307/256727
  • McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. The Academy of Management Review, 23(3), 473–490. https://doi.org/10.2307/259290
  • Meijerink, J. G., & Schoenmakers, E. (2020). Why are online reviews in the sharing economy skewed toward positive ratings? Linking customer perceptions of service quality to leaving a review of an Airbnb stay. Journal of Tourism Futures, 7(1), 5–19. https://doi.org/10.1108/JTF-04-2019-0039
  • Melián-González, S., Bulchand-Gidumal, J., & Cabrera, I. G. (2019). Tours and activities in the sharing economy. Current Issues in Tourism, 25(19), 3086–3091. https://doi.org/10.1080/13683500.2019.1694870
  • Minca, C., & Roelofsen, M. (2019). Becoming airbnbeings: On datafication and the quantified self in tourism. Tourism Geographies, 23(4), 743–764. https://doi.org/10.1080/14616688.2019.1686767
  • Orlikowski, W. (2007). Sociomaterial practices: Exploring technology at work. Organization Studies, 28(9), 1435–1448. https://doi.org/10.1177/0170840607081138
  • Orlikowski, W. J., & Scott, S. V. (2014). What happens when evaluation goes online? Exploring apparatuses of valuation in the travel sector. Organization Science, 25(3), 868–891. https://doi.org/10.1287/orsc.2013.0877
  • Perren, R., & Kozinets, R. V. (2018). Lateral exchange markets: How social platforms operate in a networked economy. Journal of Marketing, 82(1), 20–36. https://doi.org/10.1509/jm.14.0250
  • Roelofsen, M., & Minca, C. (2018). The superhost. Biopolitics, home and community in the Airbnb dream-world of global hospitality. Geoforum, 91(February), 170–181. https://doi.org/10.1016/j.geoforum.2018.02.021
  • Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393–404. https://doi.org/10.5465/amr.1998.926617
  • Schatzki, T. R. (2002). The site of the social: A philosophical account of the constitution of social life and change. Pennsylvania State University Press.
  • Scott, S. V., & Orlikowski, W. J. (2012). Reconfiguring relations of accountability: Materialization of social media in the travel sector. Accounting, Organizations and Society, 37(1), 26–40. https://doi.org/10.1016/j.aos.2011.11.005
  • Sparks, B. A., & Browning, V. (2011). The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management, 32(6), 1310–1323. https://doi.org/10.1016/j.tourman.2010.12.011
  • Stark, D., & Pais, I. (2020). Algorithmic management in the platform economy. Sociologica, 14(3), 47–72. https://doi.org/10.6092/issn.1971-8853/12221
  • Sthapit, E., & Björk, P. (2019). Sources of distrust: Airbnb guests’ perspectives. Tourism Management Perspectives, 31(May), 245–253. https://doi.org/10.1016/j.tmp.2019.05.009
  • Tussyadiah, I. P., & Pesonen, J. (2018). Drivers and barriers of peer-to-peer accommodation stay – An exploratory study with American and Finnish travellers. Current Issues in Tourism, 21(6), 703–720. https://doi.org/10.1080/13683500.2016.1141180
  • Williams, A. M., & Baláž, V. (2021). Tourism and trust: Theoretical reflections. Journal of Travel Research, 60(8), 1619–1634. https://doi.org/10.1177/0047287520961177
  • Zervas, G., Proserpio, D., & Byers, J. W. (2021). A first look at online reputation on Airbnb, where every stay is above average. Marketing Letters, 32(1), 1–16. https://doi.org/10.1007/s11002-020-09546-4
  • Zloteanu, M., Harvey, N., Tuckett, D., & Livan, G. (2018). Digital identity: The effect of trust and reputation information on user judgement in the sharing economy. PLoS ONE, 13(12), 1–19. https://doi.org/10.1371/journal.pone.0209071