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Australian and New Zealand Journal of Psychiatry Volume 30, 1996 - Issue 3
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Original Article

The development of a patient satisfaction measure for psychiatric outpatients

Gordon Parker School of Psychiatry University of New South Wales, Sydney, New South Wales, Australia
,
Murray Wright Royal North Shore Hospital, Sydney, New South Wales, Australia
,
Sadie Robertson Royal Australian and New Zealand College of Psychiatrists, Sydney, New South Wales, Australia
&
Gemma Gladstone School of Psychiatry University of New South Wales, Sydney, New South Wales, Australia
Pages 343-349 | Published online: 11 May 2010

References

  • Plant D, Hardy J. Let's talk about action. Canberra: National Community Advisory Group on Mental Health,. 1994
  • Fitzpatrick R. Surveys of patient satisfaction. I. Important general considerations. British Medical Journal 1991; 302: 88–90
  • Urquhart B, Bulow B, Sweeney J, Shear MK, Frances A. Increased specificity in measuring satisfaction. Psychiatric Quarterly 1986; 58: 128–133
  • Ware J, Snyder M. Dimensions of patient attitudes regarding doctors at medical care services. Medical Care 1975; 13: 669–679
  • Eyers K, Brodaty H, Roy K. Patient satisfaction with a mood disorders unit: elements and components. Australian and New Zealand Journal of Psychiatry 1994; 28: 279–287
  • Sira ZB. Affective and instrumental components in the physician-patient relationship. Journal of Health and Social Behaviour 1980; 21: 170–180
  • Polowczyk D, Brutus M, Orvieto AA, Vidal J, Cipriani D. Comparison of patient and staff surveys of consumer satisfaction. Hospital and Community Psychiatry 1993; 44: 589–591
  • Babiker IE, Thorne P. Do psychiatric patients know what is good for them?. Journal of the Royal Society of Medicine 1993; 86: 28–30

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