eLearning to enhance physician patient communication: A pilot test of “doc.com” and “WebEncounter” in teaching bad news delivery

References

• Beckman HB, Frankel RM. The effect of physician behavior on the collection of data. Ann Intern Med 1984; 101: 692–696
   PubMed Web of Science ®Google Scholar
• Beckman HB, Markakis KM, Suchman AL, Frankel RM. The doctor-patient relationship and malpractice – lessons from plaintiff depositions. Arch Intern Med 1994; 154: 1365–1370
   PubMed Web of Science ®Google Scholar
• Culpepper L. Generalized anxiety disorder in primary care: Emerging issues in management and treatment. J Clin Psychiatry 2002; 63(Suppl 8)35–42
   PubMed Web of Science ®Google Scholar
• DiMatteo MR, Sherbourne CD, Hays RD, Ordway L, Kravitz RL, McGlynn EA, Kaplan S, Rogers WH. Physicians’ characteristics influence patients’ adherence to medical treatment: Results from the Medical Outcomes Study. J Health Psychol 1993; 12: 93–102
   Google Scholar
• Girgis A, Sanson-Fisher RW. Breaking bad news: Consensus guidelines for medical practitioners. J Clin Oncol 1995; 13(9)2449–2456
   PubMed Web of Science ®Google Scholar
• Kaplan SH, Greenfield S, Ware JE, Jr. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med Care 1989; 27: 110–127
   PubMed Web of Science ®Google Scholar
• Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA 2000; 284: 1021–1027
   PubMed Web of Science ®Google Scholar
• Levinson W, Roter DL, Mullooly JP, Dull VT, Frankel RM. Physician-patient communication – The relationship with malpractice claims among primary care physicians and surgeons. JAMA 1997; 277: 553–559
   PubMed Web of Science ®Google Scholar
• Makoul G. Report III: Contemporary issues in medicine: Communication in medicine. Association of American Medical Colleges, Washington, DC 1999
   Google Scholar
• McGinnis JM, Foege WH. Actual causes of death in the United States. JAMA 1993; 270: 2207–2212
   PubMed Web of Science ®Google Scholar
• Milan FB, Goldstein MG, Novack DH, O’Brien MK. Are medical schools neglecting clinical skills? A survey of US medical schools. Ann Behav Sci Med Educ 1998; 5: 3–12
   Google Scholar
• Miller NH. Compliance with treatment regimens in chronic asymptomatic diseases. Am J Med 1997; 102: 43–49
   PubMedGoogle Scholar
• Novack DH, Cohen DG, Peitzman SJ, Beadenkopf S, Gracely E, Morris J. A pilot test of WebOSCE: A system for assessing trainees’ clinical skills via teleconference. Med Teach 2002; 24: 483–487
   PubMed Web of Science ®Google Scholar
• Quill T, Caprio A, Gracey C, Seaver M, Novack DH, Daetwyler CJ, Clark W, Saizow R. DocCom module 33: Giving Bad News. Drexel University College of Medicine in collaboration with the American Academy on Communication in Healthcare., Philadelphia, PA 2006, <http://webcampus.drexelmed.edu/doccom/>. Accessed 2010 Apr 27
   Google Scholar
• Rosenbaum ME, Ferguson KJ, Lobas JG. Teaching medical students and residents skills for delivering bad news: A review of strategies. Acad Med 2004; 79: 107–117
   PubMed Web of Science ®Google Scholar
• Roter DL, Hall JA, Kern DE, Barker LR, Cole KA, Roca RP. Improving physicians’ interviewing skills and reducing patients’ emotional distress: A randomized clinical trial. Arch Intern Med 1995; 155: 1877–1884
   PubMed Web of Science ®Google Scholar
• Roter DL, Stewart M, Putnam SM, Lipkin M, Jr, Stiles W, Inui TS. Communication patterns of primary care physicians. JAMA 1997; 277: 350–356
   PubMed Web of Science ®Google Scholar
• Safran DG, Taira DA, Rogers WH, Kosinski M, Ware JE, Tarlov AR. Linking primary care performance to outcomes of care. J Fam Pract 1998; 47: 213–220
   PubMed Web of Science ®Google Scholar
• Spagnoletti CL, Bui T, Fischer GSS, Gonzaga AM, Rubio DM, Arnold RM. Implementation and evaluation of a web-based communication skills learning tool for training internal medicine interns in patient-doctor communication. J Commun Healthc 2009; 2(2)159–172
   Google Scholar
• Stewart MA. Effective physician-patient communication and health outcomes: A review. CMAJ 1995; 152: 1423–1433
   PubMed Web of Science ®Google Scholar
• Suchman AL, Roter D, Green M, Lipkin M, Jr. Physician satisfaction with primary care office visits: Collaborative Study Group of the American Academy on Physician and Patient. Med Care 1993; 31: 1083–1092
   PubMed Web of Science ®Google Scholar
• Ury WA, Berkman CS, Weber CM, Pignotti MG, Leipzig RM. Assessing medical students’ training in end-of-life communication: A survey of interns at one urban teaching hospital. Acad Med 2003; 78(5)530–537
   PubMedGoogle Scholar
• Vanselow N, Cuff P, editors. 2004. Improving medical education: Enhancing the behavioral and social science content of medical school curricula. Washington, DC: National Academy of Sciences.
   Google Scholar
• Writing Group for the Activity Counseling Trial Research Group. Effects of physical activity counseling in primary care: The Activity Counseling Trial: A randomized controlled trial. JAMA 2001; 286: 677–687
   PubMed Web of Science ®Google Scholar