Publication Cover
Physiotherapy Theory and Practice
An International Journal of Physical Therapy
Volume 27, 2011 - Issue 4
284
Views
12
CrossRef citations to date
0
Altmetric
Descriptive Report

The relationship between patient satisfaction with physical therapy care and global rating of change reported by patients receiving worker's compensation

, PhD, PT, OCS, , PhD, PT, FAPTA & , PT
Pages 310-318 | Accepted 28 Apr 2010, Published online: 26 Aug 2010

REFERENCES

  • Alazri MH, Neal RD 2003 The association between satisfaction with services provided in primary care and outcomes in Type 2 diabetes mellitus. Diabetic Medicine 20: 486–490
  • Baker R, Mainous AG 3rd, Gary DP, Love MM 2003 Exploration of the relationship between continuity, trust in regular doctors and patient satisfaction with consultations with family doctors. Scandinavian Journal of Primary Health Care 21: 27–32
  • Baker SM, Marshak HH, Rice GT, Zimmerman GJ 2001 Patient participation in physical therapy goal setting. Physical Therapy 81: 1118–1126
  • Beattie P, Dowda M, Turner C, Michener L, Nelson R 2005b Longitudinal continuity of care is associated with high patient satisfaction with physical therapy. Physical Therapy 85: 1046–1052
  • Beattie PF, Nelson RM 2008 Preserving the quality of the patient-therapist relationship: An important consideration for value-centered physical therapy care. Journal of Orthopaedic and Sports Physical Therapy 38: 34–35
  • Beattie PF, Nelson RM, Lis A 2007 Spanish-language version of the Medrisk instrument for measuring patient satisfaction with physical therapy care (MR): preliminary. Physical Therapy 87: 793–800
  • Beattie PF, Pinto MB, Nelson RM, Nelson MK 2002 Patient satisfaction with physical therapy: instrument validation. Physical Therapy 82: 557–565
  • Beattie P, Turner C, Dowda M, Michener L, Nelson R 2005a The MedRisk Instrument for measuring patient satisfaction with physical therapy care: A psychometric analysis. Journal of Orthopaedic and Sports Physical Therapy 35: 861–868
  • Butler RJ, Johnson WG 2008 Satisfaction with low back pain care. Spine 8: 510–521
  • Cleland JA, Fritz JM, Whitman JM, Heath R 2007 Predictors of short-term outcome in people with a clinical diagnosis of cervical radiculopathy. Physical Therapy 87: 1619–1632
  • Ellis RA, Novak CB, Mackinnon SE, Cheng CJ 2007 Worker's compensation, return to work, and patient satisfaction after carpal tunnel compression. American Journal of Orthopedics 36: E3–E6
  • George SZ, Hirsh AT 2005 Distinguishing patient satisfaction with treatment delivery from treatment effect: A preliminary investigation of patient satisfaction with symptoms after physical therapy treatment of low back pain. Archives of Physical Medicine and Rehabilitation 86: 1338–1344
  • Goldstein MS, Elliott SD, Guccione AA 2000 The development of an instrument to measure satisfaction with physical therapy. Physical Therapy 80: 853–863
  • Hill MH, Doddato T 2002 Relationships among patient satisfaction, intent to return, and intent to recommend services provided by an academic nursing center. Journal of Cultural Diversity 9: 108–112
  • Hills R, Kitchen S 2007a Satisfaction with outpatient physiotherapy: Focus groups to explore the views of patients with acute and chronic musculoskeletal conditions. Physiotherapy Theory and Practice 23: 1–20
  • Hills R, Kitchen S 2007b Satisfaction with outpatient physiotherapy: A survey comparing the view of patients with acute and chronic musculoskeletal conditions. Physiotherapy Theory and Practice 23: 21–36
  • Hirsh AT, Atchison JW, Berger JJ, Waxenberg LB, Lafayette-Lucey A, Bulcourf BB, Robinson ME 2005 Patient satisfaction with treatment for chronic pain: Predictors and relationship to compliance. Clinical Journal of Pain 21: 302–310
  • Hudak PL, Wright JG 2000 The characteristics of patient satisfaction measures. Spine 25: 3167–3177
  • Hurwitz EL, Morgenstern H, Yu F 2005 Satisfaction as a predictor of clinical outcomes among chiropractic and medical patients enrolled in the UCLA low back pain study. Spine 30: 2121–2128
  • Jaeschke R, Guyatt GH, Sackett DL 1994 Users guide to the medical literature, III: How to use an article about a diagnostic test, B: What are the results and will they help me in caring for my patients? JAMA 271: 703–707
  • Jaeschke R, Singer J, Guyatt G 1989 Measurement of health status: Ascertaining the minimal clinically important difference. Controlled Clinical Trials 10: 407–415
  • Jibodh SR, Kandil AO, Malchau H, Estok DM 2010 Do commonly reported outcome measures reflect patient satisfaction after revision arthroplasty? Journal of Arthroplasty 25: 41–45
  • Kamper SJ, Maher CG, Mackay G 2009 Global rating of change scales: A review of strengths and weaknesses and considerations for design. Journal of Manual and Manipulative Therapy 17: 163–170
  • Keith RA 1998 Patient satisfaction and rehabilitation services. Archives of Physical Medicine and Rehabilitation 79: 1122–1128
  • Kelly AM 2000 Patient satisfaction with pain management does not correlate with initial or discharge VAS pain score, verbal pain rating at discharge, or change in VAS score in the Emergency Department. Journal of Emergency Medicine 19: 113–116
  • Licciardone J, Gamber R, Cardarelli K 2002 Patient satisfaction and clinical outcomes associated with osteopathic manipulative treatment. Journal of the American Osteopathic Association 102: 13–20
  • Mazor KM, Clauser BE, Field T, Yood RA, Gurwitz JH 2002 A demonstration of the impact of response bias on the results of patient satisfaction surveys. Health Services Research 37: 1403–1417
  • McHorney CA, Tarlov AR 1995 Individual-patient monitoring in clinical practice: Are available health status surveys adequate? Quality of Life Research 4: 292–307
  • Meredith LS, Orlando M, Humphrey N, Camp P, Sherbourne CD 2001 Are better ratings of the patient-provider relationship associated with higher quality of care for depression? Medical Care 39: 349–360
  • Monnin D, Perneger TV 2002 Scale to measure patient satisfaction with physical therapy. Physical Therapy 82: 682–691
  • Ottenbacher K, Barrett K 1989 Measures of effect size in the reporting of rehabilitation research. American Journal of Physical Medicine and Rehabilitation 68: 52–58
  • Perreault M, Katerelos TE, Sabourin S, Leichner P, Desmarais J 2001 Information as a distinct dimension for satisfaction assessment of outpatient psychiatric services. International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services 14: 111–120
  • Pincus T, Newman S 2001 Recall bias, pain, depression and cost in back pain patients. British Journal of Clinical Psychology 40(Pt 2): 143–156
  • Purtilo R, Haddad A 2002 Respectful interaction: Working with patients effectively. In: Health Professional and Patient Interaction, 6th ed, pp 237–307. Philadelphia, PA: WB Saunders Co
  • Roush SE, Sonstroem RJ 1999 Development of the physical therapy outpatient satisfaction survey (PTOPS). Physical Therapy 79: 159–170
  • Rudolph L, Dervin K, Cheadle A, Maizlish N, Wickizer T 2002 What do injured workers think about their medical care and outcomes after work injury? Journal of Occupational and Environmental Medicine 44: 425–434
  • Safran DG, Taira DA, Rogers WH, Kosinski M, Ware JE, Tarlov AR 1998 Linking primary care performance to outcomes of care. Journal of Family Practice 47: 213–220
  • Simon G, Rutter C, Crosier M, Scott J, Operskalski BH, Ludman E 2009 Are comparisons of consumer satisfaction with providers biased by non-response or case-mix differences? Psychiatric Services 60: 67–73
  • Skolasky RL, Albert TJ, Vaccaro AR, Riley LH 2009 Patient satisfaction in the cervical spine research society outcomes study: Relationship to improved clinical outcome. Spine Journal 9: 232–239
  • Wensing M, Elwyn G 2003 Methods for incorporating patients' views in health care. British Medical Journal 326: 877–879
  • Yamashita K, Ohzono K, Hiroshima K 2006 Patient satisfaction as an outcome measure after surgical treatment for lumbar spinal stenosis: Testing the validity and discriminative validity in terms of symptoms and functional status. Spine 31: 2602–2608
  • Zoller JS, Lackland DT, Silverstein MD 2001 Predicting patient intent to return from satisfaction scores. Journal of Ambulatory Care Management 24: 44–50

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.