Satisfaction with services following voluntary and involuntary admission

References

• American Psychiatric Association. (2000). Diagnostic and statistical manual of mental disorders, 4th ed., Text Revision. Washington, DC: American Psychiatric Association
   Google Scholar
• Attkisson CC, Greenfield TK. (2004). The UCSF Client Satisfaction Scales: I. The Client Satisfaction Questionnaire-8. In: Maruish M, ed. In the Use of Psychological Testing for Treatment Planning and Outcomes Assessment: Volume 3: Instruments for Adults. Mahwah (NJ): Lawrence Erlbaum, 799–811
   Google Scholar
• Beck AT, Beck RW. (1972). Screening depressed patients in family practice. A rapid technique. Postgrad Med J, 52, 81–5
   Google Scholar
• Birchwood M, Smith J, Drury V, et al. (1994). A self-report insight scale for psychosis: Reliability, validity and sensitivity to change. Acta Psychiatr Scand, 89, 62–7
   PubMed Web of Science ®Google Scholar
• Blenkiron P, Hammill CA. (2003). What determines patients' satisfaction with their mental health care and quality of life? Postgrad Med J, 79, 337–40
   PubMed Web of Science ®Google Scholar
• Bressington D, Stewart B, Beer D, MacInnes D. (2011). Levels of service user satisfaction in secure settings – A survey of the association between perceived social climate, perceived therapeutic relationship and satisfaction with forensic services. Int J Nurs Stud, 48, 1349–56
   PubMed Web of Science ®Google Scholar
• De Wilde EF, Hendriks VM. (2005). The Client Satisfaction Questionnaire: Psychometric properties in a Dutch addict population. Eur Addict Res, 11, 157–62
   PubMed Web of Science ®Google Scholar
• Drayton M, Birchwood M, Trower P. (1998). Early attachment experience and recovery from psychosis. Br J Clin Psychol, 37, 269–84
   PubMed Web of Science ®Google Scholar
• Evans J, Rose D, Flach C, et al. (2012). VOICE: Developing a new measure of service users' perceptions of inpatient care, using a participatory methodology. J Mental Health, 21, 57–71
   PubMed Web of Science ®Google Scholar
• Fiorillo A, Giacco D, De Rosa C, et al. (2012). Patient characteristics and symptoms associated with perceived coercion during hospital treatment. Acta Psychiatr Scand, 125, 460–7
   PubMed Web of Science ®Google Scholar
• Greenwood N, Key A, Burns T, et al. (1999). Satisfaction with in-patient psychiatric services. Relationship to patient and treatment factors. Br J Psychiatr, 174, 159–63
   PubMed Web of Science ®Google Scholar
• Holcomb WR, Parker JC, Leong GB, et al. (1998). Customer satisfaction and self-reported treatment outcomes among psychiatric inpatients. Psychiatr Serv, 49, 929–34
   PubMed Web of Science ®Google Scholar
• Horvath A, Greenberg L. (1989). Development and validation of the working alliance inventory. J Counsel Psychol, 36, 223–33
   Web of Science ®Google Scholar
• Iversen KI, Hoyer G, Sexton HC. (2007). Coercion and patient satisfaction on psychiatric acute wards. Int J Law Psychiatr, 30, 504–11
   PubMed Web of Science ®Google Scholar
• Jabbar F, Casey P, Schelten SL, Kelly BD. (2011). What do you think of us? Evaluating patient knowledge of and satisfaction with a psychiatric outpatient service. Irish J Med Sci, 180, 195–201
   PubMedGoogle Scholar
• Katsakou C, Bowers L, Amos T, et al. (2010). Coercion and treatment satisfaction among involuntary patients. Psychiatr Serv, 61, 286–92
   PubMed Web of Science ®Google Scholar
• Kelly BD. (2007). The Irish Mental Health Act 2001. Psychiatrist, 31, 21–4
   Google Scholar
• Lebow J. (1982). Consumer satisfaction with mental health treatment. Psychol Bull, 91, 244–59
   PubMed Web of Science ®Google Scholar
• LeVois M, Nguyen TD, Attkisson CC. (1981). Artifact in client satisfaction assessment: Experience in community mental health settings. Eval Progr Plan, 4, 139–50
   PubMedGoogle Scholar
• Lidz CW, Hoge SK, Gardner W, et al. (1995). Perceived coercion in mental hospital admission. Pressures and process. Arch Gen Psychiatr, 52, 1034–9
   PubMed Web of Science ®Google Scholar
• Locker D, Dunt D. (1978). Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med, 12, 283–92
   PubMed Web of Science ®Google Scholar
• Marchand KI, Oviedo-Joekes E, Guh D, et al. (2011). Client satisfaction among participants in a randomized trial comparing oral methadone and injectable diacetylmorphine for long-term opioid-dependency. Biomed Central. Health Serv Res, 11, 174 . doi: 10.1186/1472-6963-11-174
   PubMed Web of Science ®Google Scholar
• McCabe R, Priebe S. (2004). The therapeutic relationship in the treatment of severe mental illness: A review of methods and findings. Int J Soc Psychiatr, 50, 115–28
   PubMed Web of Science ®Google Scholar
• McCabe R, Saidi M, Priebe S. (2007). Patient-reported outcomes in schizophrenia. Br J Psychiatr Suppl, 50, s21–8
   Google Scholar
• McGlashan TH. (1987). Recovery style from mental illness and long-term outcome. J Nerv Mental Dis, 175, 681–5
   PubMed Web of Science ®Google Scholar
• Monahan J, Hoge SK, Lidz C, et al. (1995). Coercion and commitment: Understanding involuntary mental hospital admission. Int J Law Psychiatr, 18, 249–63
   PubMed Web of Science ®Google Scholar
• Nguyen TD, Attkisson CC, Stegner BL. (1983). Assessment of patient satisfaction: Development and refinement of a service evaluation questionnaire. Eval Progr Plan, 6, 299–313
   PubMedGoogle Scholar
• Nicaise P, Lorant V, Dubois V. (2012). Psychiatric Advance Directives as a complex and multistage intervention: A realist systematic review. Health Soc Care Commun, 20, 561–82
   PubMedGoogle Scholar
• O'Donoghue B, Lyne J, Hill M, et al. (2010a). Involuntary admission from the patients' perspective. Soc Psychiatr Psychiatr Epidemiol, 45, 631–8
   PubMed Web of Science ®Google Scholar
• O'Donoghue B, Lyne J, Hill M, et al. (2010b). Patient attitudes towards compulsory community treatment orders and advance directives. Irish J Psychol Med, 27, 66–71
   PubMedGoogle Scholar
• O'Donoghue B, Lyne J, Hill M, et al. (2011). Physical coercion, perceived pressures and procedural justice in the involuntary admission and future engagement with mental health services. Eur Psychiatr, 26, 208–14
   PubMedGoogle Scholar
• Priebe S, Golden E, McCabe R, Reininghaus U. (2012). Patient-reported outcome data generated in a clinical intervention in community mental health care -- Psychometric properties. Biomed Central Psychiatr, 12, 113 . doi: 10.1186/1471-244X-12-113
   PubMedGoogle Scholar
• Priebe S, Katsakou C, Amos T, et al. (2009). Patients' views and readmissions 1 year after involuntary hospitalisation. Br J Psychiatr, 194, 49–54
   PubMed Web of Science ®Google Scholar
• Priebe S, McCabe R. (2008). Therapeutic relationships in psychiatry: The basis of therapy or therapy in itself? Int Rev Psychiatr, 20, 521–6
   PubMed Web of Science ®Google Scholar
• Priebe S, McCabe R, Bullenkamp J, et al. (2007). Structured patient-clinician communication and 1-year outcome in community mental healthcare: Cluster randomised controlled trial. Br J Psychiatr, 191, 420–6
   PubMed Web of Science ®Google Scholar
• Primm AB, Gomez MP, Tzolova-Iontchev I, et al. (2000). Chronically mentally ill patients with and without substance use disorders: A pilot study. Psychiatr Res, 95, 261–70
   PubMedGoogle Scholar
• Reininghaus U, McCabe R, Burns T, et al. (2011). Measuring patients' views: A bifactor model of distinct patient-reported outcomes in psychosis. Psychol Med, 41, 277–89
   PubMedGoogle Scholar
• Riecher A, Rossler W, Loffler W, Fatkenheuer B. (1991). Factors influencing compulsory admission of psychiatric patients. Psychol Med, 21, 197–208
   PubMed Web of Science ®Google Scholar
• Sorgaard KW. (2007). Satisfaction and coercion among voluntary, persuaded/pressured and committed patients in acute psychiatric treatment. Scand J Caring Sci, 21, 214–19
   PubMed Web of Science ®Google Scholar
• Sowers W. (2005). Transforming systems of care: The American Association of Community Psychiatrists Guidelines for Recovery Oriented Services. Commun Mental Health J, 41, 757–74
   PubMed Web of Science ®Google Scholar
• Srebnik DS, La Fond JQ. (1999). Advance directives for mental health treatment. Psychiatr Serv, 50, 919–25
   PubMed Web of Science ®Google Scholar
• Stewart D, Van der Merwe M, Bowers L, et al. (2010). A review of interventions to reduce mechanical restraint and seclusion among adult psychiatric inpatients. Iss Mental Health Nurs, 31, 413–24
   PubMedGoogle Scholar
• Tempier R, Pawliuk N, Perreault M, Steiner W. (2002). Satisfaction with clinical case management services of patients with long-term psychoses. Commun Ment Health J, 38, 51–9
   PubMedGoogle Scholar
• Wills CE, Holmes-Rovner M. (2006). Integrating decision making and mental health interventions research: Research directions. Clin Psychol: Sci Pract, 13, 9–25
   PubMed Web of Science ®Google Scholar
• Wing JK, Cooper JE, Sartorius N. (1974). In measurement and classification of psychiatric symptoms: An instruction manual for the PSE and catego programme. Cambridge, England: Cambridge University Press
   Google Scholar