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Research Articles
Identifying performance indicators to measure overall performance of telephone triage – a scoping review
Hanna Vainioa Department of Emergency Medicine and Services, Helsinki University and Helsinki University Hospital, Helsinki, FinlandCorrespondence[email protected]
https://orcid.org/0000-0001-9635-5129
, https://orcid.org/0000-0001-9635-5129
Leena Soininenb DigiFinland Ltd., University of Helsinki, Helsinki, Finlandhttps://orcid.org/0000-0003-2879-5805
, Maaret Castrénc Emergency Medicine, Department of Emergency Medicine and Services, Helsinki University and Helsinki University Hospital, Helsinki, Finlandhttps://orcid.org/0000-0001-7164-4733
& Paulus Torkkid Department of Public Health, University of Helsinki, Helsinki, Finlandhttps://orcid.org/0000-0002-1127-4205
Pages 38-50
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Received 12 Sep 2022, Accepted 08 Nov 2023, Published online: 11 Dec 2023
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