The Service Industries Journal, Volume 39, Issue 13-14 (2019)

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The Service Industries Journal, Volume 39, Issue 13-14 (2019)

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Articles

Article
Matching service failures and recovery options toward satisfaction
Victor John M. Cantor & Richard C. Li
Pages: 901-924
Published online: 16 Mar 2018
AbstractforMatching service failures and recovery options toward satisfaction | Full Text | References | PDF (2 MB) | EPUB | Supplemental
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Article
Innovation source, advancement stage and company stock returns
Dawid Szutowski
Pages: 925-942
Published online: 16 Mar 2018
AbstractforInnovation source, advancement stage and company stock returns | Full Text | References | PDF (1.4 MB) | EPUB
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Article
The relationship between Internet addiction and negative eWOM
Aviad A. Israeli, Seonjeong Ally Lee & Aryn C. Karpinski
Pages: 943-965
Published online: 22 Mar 2018
AbstractforThe relationship between Internet addiction and negative eWOM | Full Text | References | PDF (1.7 MB) | EPUB
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Article
New perspective on customer orientation of service employees: a conceptual framework
Javier Morales Mediano & José L. Ruiz-Alba
Pages: 966-982
Published online: 29 Mar 2018
AbstractforNew perspective on customer orientation of service employees: a conceptual framework | Full Text | References | PDF (1.5 MB) | EPUB
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Article
Factors affecting users’ continuance intention of mobile social network service
Wan-Chu Yen, Hsin-Hui Lin, Yi-Shun Wang, Ying-Wei Shih & Kai-Hong Cheng
Pages: 983-1003
Published online: 02 Apr 2018
AbstractforFactors affecting users’ continuance intention of mobile social network service | Full Text | References | PDF (1.7 MB) | EPUB
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Open Access
Article
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Tomaž Kolar, Vanja Erčulj & Lidija Weis
Pages: 1004-1028
Published online: 06 Apr 2018
AbstractforMultigroup validation of the service quality, customer satisfaction and performance links in higher education | Full Text | References | PDF (2 MB) | EPUB
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