Services Marketing Quarterly is directed at academicians and practitioners who are involved in the development and application of services marketing concepts to the wide spectrum of sectors that constitute the service economy. With an emphasis on translational research, whereby articles employ academic rigor to address contemporary service sector opportunities/challenges, the journal aims to publish research that effectively translates research findings into compelling practical applications. Further, as services increasingly dominate our everyday lives, transformative service research that seeks to enhance human experiences and advances positive change at individual, community and social levels is encouraged. The journal presents both conceptual/theoretical and empirical articles addressing various issues faced by service marketers. The aim is to highlight the application of services marketing theories to real world problems, thereby advancing the services marketing literature.
Services Marketing Quarterly publications are ideally:
thought provoking and industry responsive, offering research insights that are relevant to contemporary and global service sectors.
translational, applying academic discipline to meet insight needs of practitioners and policy makers, clearly connecting theory and practice.
methodologically sound, applying appropriate research methodology to address identified research objectives.
well written, articulating a clear and compelling value proposition to both practitioners and academics.
Areas of emphasis include:
Service brand management
Service design, service experience and service encounters
Service innovation
Service Interactions and co-creation
Service communities and customer engagement
Service transformation, enhancing societal and individual well-being
Service failure and recovery strategies
Customer relationship management
Service orientation and employee engagement
Servicescape and social servicescape
Service marketing communications and social media
Service analytics and information systems
Service Operations and process management
Dynamic pricing and demand management
Service delivery and applications of new technology
Digital service environments
Service strategy and leadership
Servitization
Contributions are encouraged which include analysis of existing practice, methods and programs; application of new ideas and methods; and research on various aspects of services marketing. Each manuscript should include the marketing implications of the impact of the findings on services marketing theory and practice. Services Marketing Quarterly also welcome proposals for special issues.
Publication office: Taylor & Francis, Inc., 530 Walnut Street, Suite 850, Philadelphia, PA 19106.
Journal metrics
Usage
44K annual downloads/views
Citation metrics
2.4 (2023) CiteScore (Scopus)
Q2 CiteScore Best Quartile
0.542 (2023) SNIP
0.371 (2023) SJR
Speed/acceptance
3 days avg. from submission to first
decision
40 days avg. from submission to first
post-review decision
12% acceptance rate
Understanding and using journal metrics
Journal metrics can be a useful tool for readers, as well as for authors
who are deciding where to submit their next manuscript for publication.
However, any one metric only tells a part of the story of a journal’s
quality and impact. Each metric has its limitations which means that it
should never be considered in isolation, and metrics should be used to
support and not replace qualitative review.
We strongly recommend that you always use a number of metrics, alongside
other qualitative factors such as a journal’s aims & scope, its
readership, and a review of past content published in the journal. In
addition, a single article should always be assessed on its own merits and
never based on the metrics of the journal it was published in.
Usage and acceptance rate data above are for the last full calendar year
and are updated annually in February. Speed data is updated every six
months, based on the prior six months. Citation metrics are updated
annually mid-year. Please note that some journals do not display all of
the following metrics
(find out why).
Usage:
the total number of times articles in the journal were viewed by users
of Taylor & Francis Online in the previous calendar year, rounded to the
nearest thousand.
Citation Metrics
Impact Factor*:
the average number of citations received by articles published in the
journal within a two-year window. Only journals in the Clarivate Science
Citation Index Expanded (SCIE), Social Sciences Citation Index (SSCI),
Arts and Humanities Citation Index (AHCI) and the Emerging Sources
Citation Index (ESCI) have an Impact Factor.
Impact Factor Best Quartile*:
the journal’s highest subject category ranking in the Journal Citation
Reports. Q1 = 25% of journals with the highest Impact Factors.
5 Year Impact Factor*:
the average number of citations received by articles in the journal
within a five-year window.
CiteScore (Scopus)†:
the average number of citations received by articles in the journal over
a four-year period.
CiteScore Best Quartile†:
the journal’s highest CiteScore ranking in a Scopus subject category. Q1
= 25% of journals with the highest CiteScores.
SNIP
(Source Normalized Impact per Paper):
the number of citations per paper in the journal, divided by citation
potential in the field.
SJR
(Scimago Journal Rank):
Average number of (weighted) citations in one year, divided by the
number of articles published in the journal in the previous three years.
Speed/acceptance
From submission to first decision:
the average (median) number of days for a manuscript submitted to the
journal to receive a first decision. Based on manuscripts receiving a
first decision in the last six months.
From submission to first post-review decision:
the average (median) number of days for a manuscript submitted to the
journal to receive a first decision if it is sent out for peer review.
Based on manuscripts receiving a post-review first decision in the last
six months.
From acceptance to online publication:
the average (median) number of days from acceptance of a manuscript to
online publication of the Version of Record. Based on articles published
in the last six months.
Acceptance rate:
articles accepted for publication by the journal in the previous
calendar year as percentage of all papers receiving a final decision.
EDITORIAL ADVISORY COMMITTEE MS Balaji (Sathyaprakash Balaji Makam), PhDNottingham University, China Melissa Baker, PhDUniversity of Massachusetts, USA Peter Bjork , PhD Hanken School of Economics, Finland Cheng Boon Liat, PhDSunway University, Malaysia Joan Carlini, PhDGriffith University, Australia Debarun Chakraborty , PhD Symbiosis Institute of Business Management, India Teresa Fernandes, PhDUniversity of Porto, Portugal Eric G. Harris, PhDFlorida Southern College, USA Charles "Aaron" Lawry, PhDPurdue University, USA Balaji Makam, PhDRennes School of Business, France Enrique Murillo, PhDUniversidad Panamericana, Mexico Kofi Osei-Frimpong, PhDAfrica Business School, University Mohammed VI Polytechnic, Morocco Maria Raciti, PhDUniversity of the Sunshine Coast, Australia Xiaojing Sheng, PhDUniversity of Texas Rio Grande Valley, USA Alan Smith, PhDRobert Morris University, USA Erose Sthapit, PhDManchester Metropolitan University, UK Kathy Taken Smith, DBATexas A&M University-Corpus Christi, USA Dewi Tojib, PhDMonash University, Australia Rodoula H. Tsiotsu , PhD University of Macedonia, Greece Iris Vilnai-Yavetz , PhD Ruppin Academic Center, Israel Karin Weber, PhDHong Kong Polytechnic University, Hong Kong Amy Wong, PhDSingapore University of Social Sciences, Singapore Laurie (Luorong) Wu, PhDTemple University, USA
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Open access
Services Marketing Quarterly is a hybrid open access journal that is part of our Open Select publishing program, giving you the option to publish open access. Publishing open access means that your article will be free to access online immediately on publication, increasing the visibility, readership, and impact of your research.
Why choose open access?
Increase the discoverability and readership of your article
Make an impact and reach new readers, not just those with easy access to a research library
Freely share your work with anyone, anywhere
Comply with funding mandates and meet the requirements of your institution, employer or funder
Rigorous peer review for every open access article
Article Publishing Charges (APC)
If you choose to publish open access in this journal you may be asked to pay an Article Publishing Charge (APC). You may be able to publish your article at no cost to yourself or with a reduced APC if your institution or research funder has an open access agreement or membership with Taylor & Francis.
Journal of Professional Services Marketing
(1985 - 2000)
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