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Abstract
This is an edited version of the opening address to Euro-Banking 1984 by Humphrey Norrington, General Manager of Barclays Bank. The range of business problems faced by Barclays Bank is outlined and related to its use of operational research. Mr Norrington's message is that O.R. is most effective when applied in collaboration with other disciplines, and he challenges O.R. workers to take a very broad view of their work.