Mixing methodologies for information systems development and strategy: A higher education case study

Abstract

Although informed approaches from an interpretivist perspective have been widely promoted over the last two decades information systems development is largely informed by a functionalist perspective, into which human-centred or interpretivist issues are incorporated as they are seen to be required. By treating such developments as critically informed social systems, this paper offers an alternative viewpoint. Firstly, a theoretical justification for such an approach is offered, drawing on developments in Critical Management Science, themselves based on a strand of Critical Social Theory. Secondly, an action research-based intervention is detailed, demonstrating the practical applicability of such an approach, an applicability that has hitherto been questioned. The outcome is a synthesised approach to operational and strategic information systems development, within a critical framework, which, it is argued, offers a greater potential for success than the currently promoted approaches.

Keywords:

• information systems
• functionalism
• interpretivism
• critical systems
• social theory
• total systems intervention
• education
• case study