Digital Debt Collection and Ecologies of Consumer Overindebtedness

abstract

New digital financial technologies (fintech) are changing the contours of the consumer debt industry. The aim of this article is to address the challenges that these shifts pose for the operation and regulation of the debt collection industry and how they map onto existing spatial ecologies of consumer overindebtedness. Two ideal types of consumer debt ecosystems are developed: a mainstream ecology based on traditional modes of operating that include some practices that have existed for centuries; and a new digital ecology comprising new digital entrants that use artificial intelligence, machine learning, and data mining. A fourfold framework provides a lens through which the new fintech debt ecology is analyzed: debt repayment, debt reporting, debt accounting, and debt prevention. The challenges digital debt collection pose for financial exclusion, digital inequality, the digital divide, and the implications for policy makers and regulators are discussed.

Key words:

• digitalization
• consumer debt
• financial ecologies

Acknowledgments

Thanks to the four reviewers and to Jane Pollard for the swift administration of the review process.