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Original Articles

Dialogues and language—can computer ergonomics help?

Pages 857-880 | Published online: 27 Mar 2007
 

Abstract

Languages are probably the most flexible tools that humans have evolved. Dialogue is the interactive usage of a mutually agreed language between the communicators to exchange information. However there are many problems and even barriers to successful human communication, and still more for man-computer dialogue.

In the past computer ergonomics had tended to concentrate more upon hardware and environment issues, but in the last 3 to 5 years there has been growing attention to the software, organizational and cognitive aspects. Some of the relevant studies will be mentioned to illustrate the nature and flexibility of human conversation, the types of contribution available from computer ergonomics, and the prospect towards guidelines for dialogue design.

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