The thematic structure of passenger comfort experience and its relationship to the context features in the aircraft cabin

Abstract

This paper describes passenger comfort as an experience generated by the cabin interior features. The findings of previous studies are affirmed regarding a set of 22 context features. Passengers experience a certain level of comfort when these features impact their body and elicit subjective perceptions. New findings characterise these perceptions in the form of eight themes and outline their particular eliciting features. Comfort is depicted as a complex construct derived by passengers' perceptions beyond the psychological (i.e. peace of mind) and physical (i.e. physical well-being) aspects, and includes perceptual (e.g. proxemics) and semantic (e.g. association) aspects. The seat was shown to have a focal role in eliciting seven of those themes and impacting comfort through its diverse characteristics. In a subsequent study, a group of aircraft cabin interior designers highlighted the possibility of employing the eight themes and their eliciting features as a framework for design and evaluation of new aircraft interiors.

Abstract

Practitioner Summary: Improving aircraft passenger's comfort requires knowledge about their perception and eliciting conditions. Passenger's perception is conceptualised by eight themes among which peace of mind, physical well-being and proxemics are prominent for comfort experience. Certain context features such as seat have parallel impact on several themes but through their diverse characteristics.

Keywords::

• passenger
• comfort
• experience
• aircraft cabin interior

Notes

^1. Any reference to the aircraft type and its interior is prohibited by confidentiality agreement.

Additional information

Funding

This paper is funded through an Industrial Innovation grant by Fond Nature et Technologies (FQRNT)–Natural Sciences and Engineering Research Council (NSERC) and Bombardier Aerospace in full [grant number 163709].