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International Journal of Production Research Volume 44, 2006 - Issue 23
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Original Articles

Modernization of the Malcolm Baldrige National Quality Award

S. M. Lee Department of Management, College of Business Administration, University of Nebraska-Lincoln, Lincoln, NE 68588-0491, USACorrespondence[email protected]
,
K. M. Zuckweiler Department of Management, College of Business and Technology, University of Nebraska at Kearney, Kearney, NE 68849-4430, USA
&
S. Trimi Department of Management, College of Business Administration, University of Nebraska-Lincoln, Lincoln, NE 68588-0491, USA
Pages 5089-5106 | Received 01 Mar 2005, Published online: 22 Feb 2007
 
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Abstract

Quality has been an important competitive strategy of organizations, especially since the 1980s when globalization became reality. In the USA, the Malcolm Baldrige National Quality Award (MBNQA) was established in 1987 to encourage organizations to deploy quality as a competitive strategy. It has recently been suggested that the MBNQA has lost sight of quality. This paper discusses the changing role of quality in the MBNQA criteria from 1988 to 2003 in approximately 5-year intervals in 1988, 1992, 1997 and 2003. The concept of quality is discussed in view of the changing global economy and technology. The evolving role of quality from order winner to order qualifier in the e-global economy is also discussed.

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