An integrated product service system modelling methodology with a case study of clothing industry

Abstract

Product-service system (PSS) is a business model designed to help enterprises achieve servitisation. PSS not only considers service-oriented logic to increase product value but also supports enterprises with waste reduction. An increasing number of studies have emphasised PSS development. However, much of the literature remains focused on separate development phases, such as idea generation or a specific product or industry application. An integrative system modelling methodology designed to help companies formulate a complete scenario is absent. This study provides a methodology for developing a systematic and complete PSS strategy. It combines failure modes and effects and importance-performance analysis to identify potential customer needs. A service-product development matrix and a product-service life cycle analysis are developed. Following the service concepts generation, grey relational analysis and scenario analysis are utilised to evaluate the alternatives. A case study involving the clothing industry was conducted to test the proposed approach. Results indicate the methodology can help service providers identify existing problems and develop service alternatives systematically. These alternatives can then be evaluated and the scenario which achieves the highest profitability, is the most environmental friendly, and is the most social friendly can be identified.

Keywords:

• product service system (PSS)
• servitisation
• service engineering (SE)
• failure mode and effects analysis (FMEA)
• grey relational analysis (GRA)