A performance measuring matrix for capturing the impact of AMT

Abstract

New approaches are required to successfully justify and implement advanced manufacturing technology (AMT). This paper offers such a new approach by proposing an operational framework for measuring the impact of AMT on productivity gains at the firm level. The approach is a complement to the conventional input/output analysis and is based on the realization that any attempt to capture the benefits of AMT should emphasize the ‘outcome’ or effectiveness of the operation rather than only to accentuate its ‘output’ or efficiency. The framework presented is sufficiently general that it can be used in assessing any form of new technology and its introduction into the firm.

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H. NOORI

To whom correspondence should be addressed.