An examination of antecedents and performance outcomes of corporate social responsibility: evidence from the petroleum industry

Abstract

This study examines the antecedents and performance outcomes of corporate social responsibility (CSR) in a quality management framework, using data from organizations in the oil and gas industry in Iran. Building upon the stakeholder theory of the firm, this study examines the relative importance of top management support and supplier quality in leading CSR. This study also examines whether CSR mediates the effect of top management support on internal quality results. Data were collected by administrating a survey to managers in the petroleum industry in Iran. We use structural equation modeling to examine our research questions. The findings show that both top management support and supplier quality drive CSR. The results present a new direction to how quality management and CSR can promote organizational quality, and the study provides a practical framework that shows how managers can design, develop, and maintain sustainable quality systems through emphasizing CSR.

Keywords:

• Corporate social responsibility (CSR)
• quality management
• stakeholder theory
• supplier quality management

Correction Statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.

This article was reviewed and processed during the tenure of the past Editor-in-Chief of International Studies of Management & Organization, Abraham Stefanidis, and past Associate Editor, Moshe Banai.

Additional information

Notes on contributors

Mahour Mellat Parast

Mahour Mellat Parast (Ph.D.) is an Eminent Scholar at Ira A. Fulton Schools of Engineering at Arizona State University. His current research is focused on supply chain risk and resilience management, and product and process innovation. His scholarly works have appeared in several peer-reviewed journals such as Journal of Operations Management, Decision Sciences Journal, IEEE Transactions on Engineering Management, International Journal of Production Research, International Journal of Production Economics, International Journal of Logistics Management, Supply Chain Management: An International Journal, and Production Planning & Control. He has been the principal investigator of several research projects from the National Science Foundation (NSF), U.S. Department of Transportation (USDOT), and VentureWell.