Help between disabled and ablebodied persons: An exploratory observational study of a feedback system

Because of concern among both disabled and ablebodied individuals about the issue of helping behavior, an exploratory observational study of helping in three settings was undertaken. Previous research had examined the frequency with which the disabled are helped, but had not examined the communication accompanying that help. The present study was interested in investigating the behaviors which actually occur in regard to helping, rather than what people say they do. The settings included a sheltered workshop, a social activity group, and a university with a large population of disabled students. The results indicate that much helping behavior occurred, but little verbal communication accompanied that help. There were few requests for or offers of help. In the three settings studied, helping did not appear to be a serious problem. No negative reactions to offers of or requests for help were observed. There were some instances, however, when those apparently needing help did not receive it. On the basis of the observations reported in this study, seventeen tentative “rules” based on our findings have been generated.