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Abstract
Conflict and change can have considerable impact on the success or otherwise of construction projects. Examples of conflict and project change have been collected in structured interviews within a series of organizations which are clients of construction activities. A methodology which uses a process of hierarchical decomposition has been developed for classifying this data and rendering it suitable for subsequent analysis. The results presented in the paper are of a prelirninary investigation and lend weight to the hypothesis that the creative management of conflict and change can benefit construction industry clients.