Twenty years of telecommunications research in BIT

This paper reflects on 20 years of behavioural research in telecommunications published in BIT. The past 20 years have seen major changes in telecommunications technology and applications. They have also seen the deregulation of telecommunications markets and the pervasive penetration of the working environment by networked systems. Papers published in BIT have reflected these changes. Some research topics have attracted continuing interest throughout this period, and two are reviewed briefly: the effect of network delays on users and the relative effectiveness of different media and user choices between them. In addition many new technical and theoretical developments have been reported. Two major theoretical trends have been the convergence between behavioural research in telecommunications and computing, and the rise in social-science-based research. The question whether published behavioural research has been able to influence the development of the technologies studied is considered. Finally, the paper speculates on future topics for research.