User participation in context: a case study in a UK bank

Abstract

This paper describes a case study of user-participation focusing on the introduction of a new computer-based system in a large UK bank. We use Wall and Lischeron's (1977) characterization of participation as consisting of three interrelated elements (i.e., interaction, information, and influence) and Gowler and Legge's (1978) contextual interpretation exploring user participation as a ‘dependent’ rather than an ‘independent’ variable. The study examines the process of participation using a range of research methods. We argue that user participation in systems development can only be properly understood through consideration of the nature of the organizational context (e.g., structures and processes), the system and its users, and by analysis of the interactions between these elements.

Keywords:

• Participation in Decision Making (PDM)
• user participation
• organizational context