User satisfaction affecting the acceptance of an e-learning platform as a mean for the development of the human capital

Abstract

This study aims to explore how satisfaction – from employees’ view – using e-learning technology influences organisational learning effectiveness. To this aim, the level of satisfaction using an e-learning platform as a complementary instrument of training and education is measured in a multinational company operating in the energy sector. Our case study focuses on two purely on-line courses involving 5395 employees, who responded to a questionnaire at the end of their learning activities on the basis of a Technology Acceptance Model. The major finding is that the usage of e-learning technology plays a full mediating role in the relationship between e-learning system service and measured employees satisfaction (organisational effectiveness in implementing knowledge improvement). This result has practical direct implications for companies with a distributed layout unable to implement conventional classroom learning. Furthermore, our investigation results ensure that well conducted e-learning programmes can effectively be adopted by a large amount of companies: more the users satisfied with e-learning service, the better in enhancing organisational learning.

Keywords:

• e-learning
• ease-of-use
• usefulness
• satisfaction
• technology acceptance model

Acknowledgements

The authors would like to thank the editor in chief and the anonymous referees for their suggestions in improving the quality of the article.