Organizational Citizenship Behavior, Organizational Communication, and Burnout: The Buffering Role of Perceived Organizational Support and Psychological Contracts

Abstract

This study investigated the communicative role of perceived organizational support and psychological contracts in fulfilling exchange relationships and buffering burnout in employees contributing extra role time organizational citizenship behaviors (ERT-OCB). The lens of social information processing positioned burnout as a job attitude subject to the influence of the organization’s communication environment that informs employees as to the value they and their extra role time contributions hold with the organization. Participants (N = d461), high school teachers coaching debate teams from 46 states, completed questionnaires. Findings showed that both organizational support and psychological contract fulfillment buffered the positive relationship between ERT-OCB and burnout.

Keywords::

• Burnout
• Debate
• Extra Role Time
• Forensics
• Organizational Citizenship Behavior
• Organizational Communication
• Organizational Support
• Psychological Contract

Additional information

Notes on contributors

Lori A. Brown

Lori A. Brown (Ph.D., Northwestern University, 2007) is an Associate Professor in the Department of Information Systems at California State University, Long Beach.

Michael E. Roloff

Michael E. Roloff (Ph.D., Michigan State, 1975) is a Professor in the Department of Communication at Northwestern University.