Communication training as perceived by training personnel

Abstract

The purpose of this‐study was twofold: 1) To quantify the nature and extent of in‐house communication training, and 2) To collect such data from those individuals who actually conduct in‐house training. Data were obtained from questionnaires mailed to 118 members of the Pittsburgh chapter of the American Society for Training and Development. This sample represented 97 different corporations, some of which are the largest and most successful in the world. Results focused on the following major topics: 1) The relative importance of various communication skills, 2) The number of respondents offering training in the various communication skills, 3) The goals of communication training, 4) The barriers in implementing communication training, 5).The target groups receiving communication training, and 6) The attitudes of trainers towards communication training.