Communication and organizational commitment: Perceived organizational support as a mediating factor

Abstract

This study examines links between communication, organizational commitment, and perceived organizational support using questionnaire data gathered from 244 university employees. Employee perceptions regarding the top management‐employee communication relationship, the quality of top management's communication, and superior‐subordinate communication were strongly related to organizational commitment. Perceived organizational support was influenced by the top management‐employee communication relationship and the quality of co‐worker's and top management's communication. Perceived support mediated the co‐worker communication‐commitment relationships.

Key concepts:

• Organizational commitment
• perceived organizational support
• top management communication
• superior‐subordinate communication
• co‐worker communication