Improving Direct‐Care Staff Consistency in a Residential Treatment Program through the Use of Self‐Recording and Feedback

Abstract

A program for increasing staff effectiveness in implementing a group home behaviour management program was evaluated. The program consisted of self‐recording and supervisor feedback. A multiple baseline design was used to evaluate staff consistency in four skill areas; implementing response cost for the occurrence of physical aggression, implementing response cost for the occurrence of verbal aggression, setting guidelines for successful task completion, and providing feedback to residents. Staff increased consistency in all four areas following intervention. A one week follow‐up demonstrated short‐term maintenance of intervention effects. Results are discussed with reference to future training procedures.