Factors affecting success of training companies

ABSTRACT

This study aims to identify the key factors which influence the functioning quality and success of training companies. Based on an analysis of the requirements included in the quality management system standards for providers of education and training services, a set of twenty factors has been developed. This was followed by a survey for specifically selected managers of 90 Polish firms, which provide training, who evaluated both the influence of the factors on the probability of success and also the level of difficulty required to accomplish the factors. The findings indicate that the managers of the learning providers need to focus on employing qualified trainers and providing a curriculum which is unique and adjusted to their customers’ needs.

KEYWORDS:

• Training services
• vocational education
• success factors
• importance-performance analysis

Disclosure statement

No potential conflict of interest was reported by the authors.

Notes on contributors

Piotr Rogala is an assistant professor at Wroclaw University of Economics. He also works as a consultant and business trainer. His main areas of interest are quality management, quality of life and social responsibility. He is a regular cooperator of the Polish Problemy Jakości [Quality Issues] journal.

Roman Batko is professor of management in the Faculty of Management and Social Communication at the Jagiellonian University, Krakow; Head of Chair of Digital Humanities in Management and director of the Institute of Culture.

Slawomir Wawak is an assistant professor at Cracow University of Economics. He also works as an organizational consultant, coach and auditor. His main areas of interest are quality management, project management and adult learning methods.

Notes

1 Generally, values higher than 0.7 are considered acceptable.