Print Still Matters in an e-Learning World, and Training Companies Need to Properly Manage It

Abstract

This report demonstrates how the application of Behavioral Systems Analysis (BSA) methods assisted in assessing a small training company's Print Production Management (PPM) system. PPM is the process by which printed materials are conceptualized, estimated, released to a commercial printer, proofed, and delivered to the client. The current PPM process had not been evaluated or updated to reflect shifts in both the training and printing industries. The assessment found that the unrevised process was becoming obsolete, hindering performance, and costing the organization time and money. Recommendations were made for staffing and workflow, and implementation of tools were developed to support performance and contribute to successful execution of projects with printed elements. This report includes a follow-up evaluation made eight months after study completion.

Keywords:

• behavioral systems analysis
• print production management
• e-learning

Acknowledgments

Special thanks to Dr. Lori Diener for her guidance and input while developing the process for the assessment, as well as her feedback during preparation of the report.