The Effects of Computerized Visual Feedback Using Flashing Lights on Order Selection in Large Industrial Settings: Productivity, Accuracy, and Cost Justifications

Abstract

This report from the field concerns a pilot study that used computerized visual feedback in the form of flashing lights to inform order selectors in an auto parts distribution center to fulfill store orders. Compared to paper pick lists, order selection performance and accuracy reliably increased when the delivery method was the flashing lights. The role of the organizational behavior management participant in industrial settings in designing interventions that increase accuracy and productivity was examined. More than just the intervention, the cost justification was part of the decision-making process about whether to continue with the intervention.

Keywords:

• accuracy
• order selection
• performance
• visual feedback